Mario Allen Email and Phone Number

Conduct face-to-face interviews and tours of the campus while motivating prospective students to explore educational opportunities with Florida Career College. Responsible for enrolling and starting students for an average of 3 start dates per month. Facilitate students with enrollment application, obtaining transcripts, liaise with financial aid and other required documents. Consistently carry out engaging follow up with students to positively impact student retention.

Motivated and encouraged prospective students to explore educational opportunities with ITT Technical Institute, through face-to-face interviews and tours of the campus. Responsible for enrolling and starting new students per cycle. Frequently accomplished award recognition. Often involved in engaging coworkers with creative and fun team building activities to increase and maintain overall morale. Proactively shared best practices with effective open-ended probing questions and effective closing and communication techniques. Facilitated students with enrollment applications, financial aid paperwork, and overall admissions process. Executed essential follow up to positively impact student retention.

Contracted by Florida International University as a consultant, to gather and compile information for Knowledge Base to be implemented into Customer Relationship Management – CRM (Salesforce 15). Included, Frequently Asked Questions FAQs/Answers, Workflows, Diagrams, Procedures, Definitions, Acronyms and Policies. Observed day-to-day procedures, analyzed and created improved workflows for Enrollment Services Department, to identify and rectify inefficiencies.

Managed, coached, mentored and trained several teams of Admissions Advisors in an inbound/outbound call center environment. Generated metrics (KPI’s) to analyze and improve individual and team production, responsible for overall performance. Developed relationships with Financial Aid and Academics Departments as well as informed senior management of identified trends to improve processes and best practices. • Maintained professional development plans for team members, closely monitored through Quality Assurance/Call Calibration measures. Provided consistent and committed feedback, resulting in a top 3 ranking in quality.• Improved student experience through quality customer service and follow up by eliminating potentially negative Advisor behaviors, resulting in improved overall corporate image and increased tracked positive student responses by 22% Voice of the customer interviews (VOC). • Complied with all appropriate policies, federal regulations and followed all Standard Operating Procedures, through real-time feedback resulting in a consistent 90% and above compliancy.• Implemented shared document for Admissions Leadership Team to communicate to entire department at bi-weekly site-wide meetings, facilitating positive atmosphere, resulting in improved overall communication to admissions representatives, time saved and increased attendance.• Participated in additional training opportunities to enhance job skills, such as career and managerial development• Implemented and monitored student follow-up procedures and daily strategies, ensured Advisor communication was accurate with appropriate set expectations, in order to exceed cycle targets and sales/enrollment quotas.

Responsible for enrolling and starting an average number of new students per cycle. Assisted co-workers with coaching and achieving set goals. Worked closely with Directors and Associate Directors to track team targets and individual advisor production. Provided peer support and assisted students with defining personal, educational and professional goals for successful admissions into Kaplan University. Facilitated students with applications, financial aid paperwork, and overall admissions process.