Application Support Analyst
Current• Lead and/or facilitate implementations and upgrades for software applications.• Ensure assigned projects within scope, schedule, and budget while meeting and/or exceeding end user expectations. • Provide direct support and expert assistance to all end users in the use of applications, including classroom and one on one training, as well as creation of at-a-glance and in-depth training guides. • Work one on one with end users on a daily basis to troubleshoot problems and provide efficient and accurate resolution. • Proactively engage business unit end users to identify and analyze inefficiencies in order to apply technology to optimize workflows. • Accomplishments: - Core team lead for the implementation of the Surgical module of Meditech 6.1 Electronic Health Record software, an 18-month hospital-wide project intended to improve patient care and comply with federal standards as mandated by ARRA in an attempt to achieve Meaningful Use. - Implementation lead and project manager for Mediserve, a web-based Electronic Medical Record application used to replace paper documentation in 5 outpatient rehabilitation sites owned by the health system. - Implementation lead and project manager for initial rollout of Healthcast’s Single Sign On solution, an application enabling Physicians and Clinicians a single log-in for all accessed applications, thus increasing user efficiency in accessing patient information and providing patient care.