Alli Braun Email & Phone Number

Chicago, Il, Us

•Managing enterprise customer relationships for a $2M annual book of business, achieving a 98% customer retention rate•Onboarding, training, and continuously enabling customers to effectively utilize Formstack core products and Salesforce applications, enhancing overall user experience•Supporting over 170 businesses with success planning, automation strategies, use-case development, and technical inquiries •Identifying and pursuing expansion opportunities within existing accounts, contributing to revenue growth•Escalating customer concerns with relevant teams to ensure timely and effective resolution

The Trevor Project is the leading national organization providing crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender, queer & questioning (LGBTQ) young people under 25.

Practicing as a certified Aerial Fitness Instructor at all Chicago-land AIR Aerial Fitness Studios. Specializing in both private and group classes for beginner and intermediate classes. Check out airfitnow.com to book a class (or party).

Greater Chicago Area

•Worked directly with the CEO on the development of systems, technology, and processes for a fast-growing company during the height of the pandemic•Successfully implemented Slack, Monday.com, Hubspot, Trainual, and other tools•Served as the interim technical manager for all systems•Assisted with onboarding and off-boarding processes •Created and managed a custom Zendesk Help Center •Managed multi-brand emails in a custom-built Zendesk Customer Support platform •Built company-wide chat and phone systems•Hired and managed members of the Customer Service Team•Assisted in the creation and deployment of mass email campaigns (via Mailchimp)

River Forest, Il

•Assisted the chair of Dominican University's theatre department with recruitment efforts •Arranged hotel and car travel for expositions and department-wide outings•Organized and managed multiple contact data lists •Established meaningful connections with local schools/programs surrounding DU•Planned and produced all aspects of department events•Coordinated auditions, created schedules of events, created programs for DUPAC events, organized and managed various databases•Completed invoices and check requests •Assisted with VIP patron accommodations•Managed other various office and admin responsibilities quickly and efficiently

Chicago, Il

•Successfully built a custom Zendesk help center for Firefly Music Festival•Managed all festival-goer communications via email, Zendesk, and social media platforms•Hired and managed a team of contracted customer experience experts •Organized and executed on-site customer service operations (including set up and tear down operations)

Greater Chicago Area

Chicago, Il

•Served as an office manager, event planner, and vendor manager for the fastest-growing real estate company in Chicago•Assisted with the operational planning and opening of Compass headquarter office in Chicago•Responsible for maintaining positive/modern office culture within the fast-paced, start-up environment•Created an enjoyable, inclusive workplace for all•Organized and executed events, happy hours, and catered meals for 1000+ agents and staff•Assisted agents and staff with day-to-day office operations•Managed relationships with all vendors •Handled ordering of all supplies and equipment for the office space •Oversaw the office receptionist

Chicago, Il

•Produced 7+ live events each year, including Warrior Dash, ShamrockFest, Chicago Beer Classic, and Firefly Music Festival•Managed Red Frog's partnership with St. Jude Children's Research Hospital in our pledge to raise $25M•Organized company outings including our annual retreat•Assisted with culture-based initiatives at Red Frog•Hired, scheduled, and trained all Customer Experience Specialists•Contracted with venues and vendors for Firefly Music Festival•Oversaw various operations at Firefly Music Festival including Will Call, Guest Services, •Lost and Found, and the Accessibility Programing •Managed company-wide sales/outreach projects. •Surveyed and analyzed the company's Net Promoter Score•Edited mass email campaigns•Sold tickets for all Red Frog Events through both Eventsprout and Elevate ticketing platforms•Monitored social media accounts for various events•Handled phone calls with a nationwide clientele•Created group packages for live events •Managed forward-facing help centers at events across the country

Chicago, Illinois

•Served as direct contact with nationwide customer database via phone, chat, email•Assisted with questions, concerns, and operational planning for Firefly Music Festival, Big Barrel Country Music Festival, FYF Fest, Warrior Dash•Managed customer communication via social media platforms. •Assisted with data entry, fundraising projects, and various email campaigns

•Assisted the Managing Director and Artistic Director of the Performing Arts Center•Coordinated auditions, created schedules of events, created programs for DUPAC events, •Managing projects such as: file organization, database management, completing invoices and check requests, and other office and secretarial responsibilities •Assisted in the accommodation of VIP guests

•Handled ticket sales and patron services for an 1170 seat theatre•Successfully communicated between Dominican staff, audience and performers, handled ticket financials, worked front of house, and created venue maps •Utilized knowledge of Vendini and ProVenue ticketing systems

•Assisted the coordinator of the Summer Orientation and Registration program•Managed twenty employed student workers•Creating a two-day program for incoming Freshmen•Deliverd presentations on all elements of Dominican University •Coordinated catering while communicating with all involved offices•Assisted with various atabase organization projects as well as survey creation and collection