Lani Tran Email & Phone Number

United States

As a Customer Support Specialist at Rippling, I specialize in global benefits and pensions, providing impactful solutions to help clients optimize their use of Rippling’s HR, IT, and Finance products.

United States

At MLTwist, I eagerly embraced the challenge of mastering and integrating sophisticated CRM and data automation tools to drive efficiency and optimize user engagement. Here are some of my key contributions and achievements:Tool Mastery and Integration: With rapid expertise in various CRM and automation tools, including Clearbit, Clay, and Lemlist, I seamlessly integrated these tools into our existing CRM system, enhancing our outreach capabilities and streamlining user engagement processes.Project Implementation: Through innovative and practical experimental projects, I not only deepened my technical skills but also significantly improved our workflow efficiencies and process automation using our new tools.Technical Troubleshooting: Tackling complex integration challenges, I ensured seamless functionality across our systems, minimizing disruptions and maximizing the reliability of our technological infrastructure, thus supporting continuous business operations.Training and Documentation: In recognition of the importance of accessibility for all customers, I created detailed user guides for data preprocessing and labeling tools for machine learning and AI.

San Diego, California, United States

I was dedicated to delivering exceptional customer support in a dynamic skincare environment. My primary focus was on ensuring customer satisfaction and operational efficiency, aligning with Curology's mission of offering personalized skincare solutions.Key Achievements:Outstanding Customer Satisfaction: Achieved a remarkable 98% customer satisfaction rate through excellent communication, problem-solving, and empathetic customer care.Process Improvements: Led initiatives that enhanced team efficiency by 20% and increased customer satisfaction scores by 15%.Response Time Reduction: Introduced a prioritization system for managing customer messages, resulting in a 25% reduction in response times and maintaining a 98% compliance rate within a 24-hour response window.High Volume Management: Successfully handled over 2,200 customer interactions monthly, demonstrating my ability to manage a high volume of inquiries with professionalism and efficiency.Cross-Functional Collaboration: Worked closely with cross-functional teams to enhance product understanding and support strategies, ultimately improving the overall customer experience.

La Jolla, California

As a Sales Professional at Suitsupply, I specialized in delivering personalized styling solutions and exceptional service to a diverse clientele, driving sales growth and fostering strong customer relationships. My role was pivotal in translating Suitsupply's commitment to quality and style into a tailored customer experience, leveraging my deep product knowledge and passion for fashion to meet and exceed sales targets.Key Contributions & Achievements:-I generated an impressive average of $385.62 in sales per customer, contributing to a total turnover of $230,987, reflecting my ability to engage customers and close sales effectively.-I achieved a high customer satisfaction rate of 97.8%, by providing personalized consultations, styling advice, and follow-up services, ensuring customer loyalty and repeat business.-I maintained optimal sales ratios with strategic cross-selling techniques, achieving ratios of 0.93 shirt/suit, 0.62 tie/suit, and 0.17 shoe/suit, demonstrating my skill in enhancing the customer's purchase with complementary products.-I contributed to $182.30 in sales per hour, showcasing my efficiency and effectiveness in driving sales performance during peak and off-peak hours.

Greater San Diego Area

As a top-performing Sales Advisor at Warby Parker, I specialize in delivering unparalleled customer satisfaction through personalized service and adeptly addressing inquiries in the eyewear domain. My expertise extends to showcasing intricate details of eyewear styles, features, and customization options, underlining my commitment to exceptional product knowledge.I provide personalized style advice tailored to customers' preferences, face shapes, and fashion inclinations, enhancing their delightful shopping experience. Actively contributing to brainstorming sessions, I bring forth innovative ideas to elevate the retail and glasses-shopping environment, demonstrating creativity and a forward-thinking approach.Known for being a collaborative team player, I anticipate the needs of both the team and customers, fostering an inclusive culture and creating a positive team dynamic. My seamless adaptation to the dynamic retail industry showcases flexibility in adjusting responsibilities based on business needs and reacting swiftly in unexpected situations.

Greater San Diego Area

As a dedicated Sales and Marketing Representative at Resortcom International, I excel at providing exceptional assistance to our members by facilitating payments over the phone. I meticulously assess members' situations, offering tailored payment solutions that align with their needs.My proactive approach ensures the successful collection of a minimum of 10 payments daily, demonstrating my efficiency and commitment to achieving targets. With a focus on member engagement, I make 150 outbound calls regularly, showcasing my strong communication skills and dedication to maintaining positive relationships.

Greater San Diego Area

Bachelor'S Degree, Human Development And Family Studies, General

Certificate, User Experience (Ux) Design

The UX Design certificate provides students with practical knowledge of UX principles, software, and techniques for analysis.

Human Development, Family Studies, And Related Services