Accomplishments• Deferred to for level 1 IT support, troubleshooting desktop hardware issues, network connectivity issues and software issues including but not limited to Windows OS, Office 365, and Adobe.• Configured workstations for new-hires, installing Windows OS, firmware, software and assisting with onboarding process via active directory, assigning them permissions and domain credentials.• Promoted to Team Lead, overseeing a department of 6 and training new-hires to SVP standards.• Implemented and maintained Excel Database for all Florida Judges’ and County Clerks procedures, used office wide, boosting department efficiency by 10%.• Created and distributed procedural updates, ensuring stability during the pandemic. • Created 30+ training templates with Word and Excel for internal use, boosting efficiency by 10%.• Created and distributed procedural updates, improving efficiency and stability during the pandemic. • Provided litigation support to attorneys on eviction cases by drafting and filing legal documents (such as pleadings, motions, notices for hearings, depositions and mediations) via E-Portal• Managed a caseload of 100+ cases weekly, ensuring deadlines were met on a timely basis• Communicated effectively with high profile clients, attorneys, court personnel and judges on attorney’s behalf by phone, e-mail and written correspondence• Maintained VP and attorney’s Outlook to schedule meetings, hearings, depositions and appearances both inside and outside of court• Drafted discovery request documents, including those for interrogatories• Praised for timely handling of incoming billing invoices using Catalyst for any and all legal expenses

Accomplishments:• Caught up 5 months of backlogged invoices for fiscal new year using in-house database software.• Provided order management, communicating with clients to ensure orders were delivered on time.• Investigated and resolved 40+ level 1 Zendesk tickets and customer service e-mails daily. • Built an Access client database out of existing records, streamlining productivity by 30%.

Accomplishments:• Provided IT Support during client WebEx conferences, resolving any software issues in real time, answering any inquiries as well as providing follow-up quality assurance check for client.• Presented with award by the CEO of the company for initiative as a new employee.• Reported and documented any software issues and lead meetings to address and resolve issues.• Promoted to Team Lead, assisting management in overseeing a department of 30.• Oversaw testing and roll out of new Avaya headset and supporting software to department.• Hosted web conferences using WebEx, providing web tech support and quality assurance checks.• Provided customer service, walking clients through WebEx system and answering any inquiries• Assisted in the development of IT-related training materials and support during training.

Accomplishments:• Implemented warehouse inventory database using Access for company wide use.• Remedied customer dissatisfaction by resolving issues in a friendly and appeasing • Advised management on e-mail correspondence for corporate clients due to excellent correspondence skill • Operated a multi-line switchboard, screening calls and providing necessary assistance for customer inquiries • Welcomed guests with a friendly and warm disposition, acting as gatekeeper by determining whom they were allowed to see

-Prepped food to be served while providing entertainment for guest-Established relationships with the guests to increase return visits-Communicated consistently with co-workers to keep the production line moving swiftly-Quickly solved customer complaints and resolving issues to leave customer satisfied

-Stocked and straightened shelf displays, kept store clean and presentable-Used sales experience to help customers find what they were looking for or suggest alternatives -Learned to manage the store unsupervised in a short amount of time

Accomplishments● Established amicable relationships with customers, conversing with guests and answering customer inquiries to leave customers feeling satisfied● As lead, trained and guided employees in a lead position, overseeing that production went smoothly● Multi-tasked several different positions such as server, cashier, and lead at once with ease in a fast paced environment● Created a strong and efficient work environment by utilizing teamwork and communicating thoroughly● Prepped and served orders in a timely fashion, keeping the unit clean and orderly● Balanced cash and food inventory at the end of the night● Performed currency and credit transactions via register quickly and accurately