Allison Baker Email & Phone Number

Newcastle, Nsw, Au

Newcastle, New South Wales, Australia

Responsible for the development and implementation of strategic asset management programs for NSW Government Crown Lands, covering in excess of 38% of the state including parks, reserves, roads, and cemeteries. Key responsibilities include:• Development, implementation, and strategic project delivery of the NSW Asset Management Framework.• Implementation of integrated Crown land Asset Registers, including the development of integration with advanced spatial systems (including ArcGIS), and SAP.• Development and implementation of Strategic Asset Management Plans and Asset Management Plans.• Development and rollout of key face-to-face and self-directed training packages.• Tendering, procurement, and ongoing contract management of key contractors.• Development of lifecycle costing, strategic maintenance schedules, and condition assessments for Government assets.• Led the delivery of a cross-functional project to integrate and consolidate multiple spatial systems, resulting in significantly improved system efficiency and outputs.• Work within a complex legislative and regulatory environment, including regular compliance reporting.

Newcastle, New South Wales, Australia

I am responsible for strategic project and operational management of HCCDC sites and resources, including The Station (Newcastle CBD), Honeysuckle Precinct (Newcastle CBD), Munibung Hill/Cockle Creek (Lake Macquarie), and Mount Penang Parklands (Kariong/Central Coast). Tasks and responsibilities include:• Property management;• Facilities management;• Development and implementation of the HCCDC Reconciliation Action Plan;• Preparation and implementation of Strategic Asset Management Plan and Asset Management Framework;• Strategic stakeholder engagement and management, including preparation and implementation of communications strategies;• Management of project and operational finances, including outcome focused budgeting;• Development and implementation of strategic project communications;• Asset management;• Contract management;• Development and implementation of strategic maintenance tracking and reporting systems;• Implementation and progress reporting of audit findings;• Comprehensive reporting and briefing notes to senior executive and Ministerial offices.

• Reviewed and assessed information to assess complex access decisions in accordance with policy and legislation and referred to staff at higher classification levels as required.• Advised participants in relation to the outcome of their access decision, their rights and their obligations.• Coached and guided potential participants in applying for access to the NDIA.• Provided thorough information and effective support to internal and external stakeholders in regards to their Access Requests.• Conducted assessments to determine eligibility for the National Disability Insurance Agency.

• Conducted assessment services functions and providing customer service activities which included online assessment of Job Seeker claim, Covid disaster payments, rent assistance to eligible customers.• Assessed government legislations in accordance with intercepting individuals’ tax refunds.• Provide information to Services Australia customers to support their Child Support/Centrelink/Medicare transactions.• Descalated emotionally charge situations and aggressive customers.

• Support the recruitment, onboarding and induction of new apprentices.• Coordinate Indigenous apprenticeship/traineeship program.• Support leadership with performance management and staff retention.• Leading and delivering a zone-wide Indigenous staff development forum and mentoring programme.• Experienced use and understanding of the FairWork Act, Services Australia Enterprise Agreement, and Public Service Act.

• Engaged with Aboriginal and Torres Strait Islander communities to provide support and access to Services Australia program and benefits.• Advocate for and guided vulnerable customers who required support to obtain Centrelink benefits.• Referred community members; individual customers and organisations similar to other agencies or community organisations.• Established strong relationships with internal and external stakeholders to disseminate information regarding payments, agency initiatives and digital services.

• Lead mentored and supervised teams at various Service Centre locations and at times working with another team leader and manager.• Provide technical, administrative and managerial support to junior and senior staff.• Dealt with staff and HR issues such as staff absences, requested leave, rostering providing technical advice via email/Skype/directly.• Chaired team meetings, provided verification feedback to staff and formal performance management including reporting.• Followed up staff processing queries with program staff and workload management staff.• Raised identified issues appropriately and following up on the issues to help improve business practices.

From HeartKids: "Our regional representatives are very special people. They are usually parents of HeartKids who can understand what new members are going through and be a local point of contact once you are home from hospital."Responsible for planning, marketing, and running events for families affected by childhood heart disease.Available as a contact, friend, and shoulder to cry on for family members who are going through the many challenges facing families living with childhood heart disease.

• Develop client support programs for regional and rural families affected by Congenital Heart Disease.• Establish, coordinate and lead a team of regional officers and volunteer regional representatives in NSW and ACT.• Development and coordination of local and regional fundraising initiatives.• Facilitated national and state lead initiatives with strong attention to detail to ensuring the successful execution of initiatives.• Develop strategic partnerships with regional hospitals, medical professionals and allied health staff to raise awareness of HeartKids.

Graduate Certificate In Human Resource Management

Certified Associate In Asset Management, Asset Management