Allison Batts Email & Phone Number

With multifaceted experience as a transformational leader, I have leveraged client-focused skills to accelerate growth through organizational optimization, focusing on leading employees, enhancing the client experience, & driving organizational growth. I am well versed in process reengineering & passionate about innovation, consistently being recognized as a forward-thinking leader. While utilizing my expertise in strategic growth, I thrive in research & development as well as project execution while leading high-performing teams to achieve business objectives.Key Achievements Include: ✅ Responsible for establishing the sub-servicing framework for the nation’s largest non-bank servicer, which ultimately comprised 50% of the overall portfolio✅ Developed the processes and procedures for managing relationships and portfolios for sub-servicing clients as well as Fannie Mae, Freddie Mac, FHA, VA, and USDA✅ Grew the sub-servicing portfolio from 1 client to ~40 with a ~1.85M units / $377B portfolio, totaling 50% of all loans serviced✅ Successfully established new call center operations into a BAU state, relinquished leadership over to the permanent owners, as well as shut down all offshore operations✅ Leveraged expertise to lead and guide the organization in strategic initiatives such as Command Center, Project Touchpoint, and rebranding, resulting in improved operational effectiveness and efficiency, supporting transparency and accountability✅ Stood up various default services offices in cities most affected by high foreclosure rates (market crash) and stressed market conditions, coming in under budget for the $1.8M start-up project✅ Identified multiple problems and collaborated with senior management to remove obstacles and secure resolutions, generating a $20M annual improvementContact me through this profile if you wish to connect.