Allison Batts Email & Phone Number

Raleigh, Nc, Us

Raleigh, Nc, Us

• Provided responsible general care for a range of animals in the absence of owners• Observed indoor and outdoor activities to promote play behavior while monitoring the wellbeing of animals• Followed client instructions and maintained ongoing communication to establish a strong client base and satisfied customers

Raleigh, North Carolina, United States

• Tactfully manage a strategic portfolio of clients, driving customer satisfaction and retention rates of over 95.4%.• Conducted quarterly reviews with clients to ensure alignment on goals and discover upselling and cross-selling opportunities.• Designed and facilitated training workshops for clients to enhance user adoption and proficiency.• Collaborated with the product development team to provide customer insights for product features and functionality.• Monitored customer health scores using analytics tools to identify at-risk accounts proactively.• Led monthly client check-ins to review progress, address concerns, and align goals, boosting satisfaction and relationships.• Automated customer communication workflows using CRM tools, resulting in a 30% increase in engagement rates

Raleigh, North Carolina, United States

Elizabeth, New Jersey

• Delivered strong organizational and administrative support including coordination, scheduling, research, and billing services • Assisted in processing of insurance claims and payments utilizing computer technologies • Responded to requests from patients, researched inquiries, and provide timely follow-up as needed• Prepared and updated reports using advanced functions of Microsoft Office Suite and medical software technologies• Organized and maintained documentation and filing systems to allow for efficient patient billing

West Lafayette, Indiana, United States

• Orchestrated help sessions with students weekly to support them in achieving their academic goals • Reviewed student performance on assigned coursework to evaluate understanding and competencies• Supported students through virtual communications to guide them in mastering course material

Valparaiso, Indiana, United States

• Utilized best practice restraining techniques on a wide range of wildlife species to facilitate rehabilitative treatment• Effectively handled animals of various wildlife species ensuring the safety of both animals and humans• Trained colleagues on the proper feeding techniques for wild neonatal species ensuring correct care is given by all • Collaborated with teammates to prepare and implement diet and medication regimes benefiting patients and ambassadors• Ensured cleanliness of enclosures daily maintaining healthy living conditions for all ambassador and rehab animals• Engaged ambassador animals in enrichment activities to promote and maintain emotional and physical wellbeing

West Lafayette, Indiana, United States

• Cleaned and sanitized dog yards, cages, and service areas to provide a safe workspace• Administered oral and topical medications for canine wellbeing• Monitored small and large dog play groups by maintaining good behavior and ensuring the overall safety of all canine tenants • Communicated with customers to coordinate appointments, animal arrivals and departures, and maintained client satisfaction • Educated and guided new employees on animal needs based on owner specifications ensuring quality care across team