Allison Callahan Email & Phone Number

Wood Mackenzie is the global insight business for renewables, energy and natural resources.•Provide post-sales technical support•Conduct supplier training, configure new products, and created user guides, ensuring successful onboarding for new clients •Hosts internal trainings for new hires to give them a general understanding of our products •Maintain customer database using integrated administrative tools as well as SQL•Prepare monthly Tier II spend reports for clients•Review supplier diversity

JoVE produces and publishes peer-reviewed video research articles and video resources for science education.•Collaborated with Sales to ensure contract renewal, convert trial users to customers and expand existing subscriptions by increasing product usage •Spearheaded a remarkable increase in product usage, with year-over-year growth of over 500% at 26 universities in 2020•In 2019, increased usage of product on average by 526%•Helped sales to accurately communicate product features to customers •Provided pre-sales technical support and post-sales customer service•Used scientific/technical expertise to effectively communicate with technical and non-technical audiences•Assessed users' needs and matched them with the most appropriate JoVE product to enhance their learning experience•Advocated for users and collected valuable feedback from customers about features for UX designers•Offered technical support for Blackboard, Moodle, Sakai, and Brightspace•Supported library's subscriptions through 1:1 support, webinars and campus visits•Attended conferences as a representative for JoVE

Bedford, Ma

Toxikon is an ISO 17025-accredited global preclinical Contract Research Organization that conducts safety studies for the medical device and biopharmaceutical industries. •Conducted preclinical studies of therapeutic medications for ocular diseases •Collaborated with study directors to ensure all study related tasks follow GLP regulations •Performed ocular exams (front and back of eye), fundus imaging, optical coherence tomography, and fluorescein angiography •Collected tissues for analysis •Completed eye dissections

Marlborough, Massachusetts

Vetco vaccination clinics offer preventive services to keep dogs and cats in good health.•Evaluated pet’s lifestyle to determine customer’s needs•Educated pet parents about products•Sold vaccine packages to pet parents

Rite Aid Corporation is an American drugstore chain.•Operational duties include retrieving, counting, and measuring drugs, filing pharmacy prescriptions, and maintaining inventory levels.•Customer care responsibilities include greeting customers, answering questions, obtaining information on new prescriptions, and maintaining customer confidentiality. •Administrative responsibilities include completing paperwork, pricing drug orders, and maintaining daily and weekly reports.

Purdue Pharma and its subsidiaries develop, manufacture and market medications to meet the evolving needs of healthcare professionals, patients and caregivers.•Assisted in pre-publication review of scientific manuscripts for the Health Outcomes and PharmacoEconomics Department•Developed prototype database repository for technical documents relating to products and prospective products including: manuscripts, regulatory documents, and associated presentations•Collaborated with the Systems Development and Analytics, and R&D Departments as well as outside developers to create the production repository

Biology, General, 3.90

Certificate, Web Development