Allison Cheek Email & Phone Number

Riverdale, Maryland, United States

Responsible for the oversight of the day-to-day operations of the Customer Service Help Desk Call CenterLead recruitment of new staff, providing guidance and prioritization for work plan direction and coordination, team training, and scheduling needs for the call center staff.Establish and enhance existing operating procedures and initiate changes for improvement, enhancing ticket management procedures and handling expectations through identifying new or prior established key performance indicators.Serve in a subject matter expert capacity of support for all incoming calls, emails, and other contact methods, regarding general knowledge of Parks services, programs, and policies.Manage and deliver customer service and application support through the Call Center Team Lead creation of and implementation of testing plans to conduct software testing for supported softwareConstruct and proof internal and external messaging related to agency initiatives, rules and procedures, seasonal events, etcCoordinate and ensure that staff are attending required training and growing their knowledge of systems and tools in support of our customers both internal and external.

Remote

Arlington, Virginia, United States

Recruit, hire, train and monitor the work of staff and volunteers, and coordinate the staff schedule and use of volunteersMonitor the allocated budget by documenting and tracking expenditures, to include managing contracts and purchase orders, and maintaining/monitoring inventories for equipment and supplies when ordering equipment, arranging for resources, and reporting needed equipment repairsPerform administrative duties, to include quarterly reporting, tracking participants’ attendance and volunteer hoursSchedule all fitness classes to include programming in the weight rooms and aquatic programs and 55+ programs.Identify and cultivate new participant leadership, plan and implement activities with program participants, encourage decision-making and participant empowerment through advisory councils, both in programming and in the day-to-day operations

Fort Washington, Maryland, United States

Recruit and supervise and evaluate instructorsConduct quarterly trainings for staff and instructors Create a Recruitment Packet to assist in the recruitment of instructors for Southern Area coursesInitiate and manage contracts related to course offeringsTrack and manage revenue and expenses for all courses offered and adjust each course offering based on cost recovery throughout the fiscal yearPurchase equipment to meet the needs of all coursesCollaborate with Maryland-National Capital Park and Planning Commission departments, community groups, outside organizations and corporations to establish partnerships and new courses to meet the needs of the communityManage classes at 15 community centers and increase commission visibility by programming classes at a community parkResearch trends in various areas of instruction Market classes and activities through the creation of fliers, word-of-mouth, our Public Affairs and Marketing Division, and by developing relationships with homeowner associations, local businesses, and schoolsRespond to customer concerns and complaints, and answer any questions regarding class programmingAct as point of contact for instructors and facilities regarding all aspects of the classes Provide facilities with detailed information about instructors and classesServe on the Beltway BBQ committee and recruited a record number of volunteers for the event

Lanham, Maryland, United States

Hired, trained and supervised staffMaintained administrative records (i.e., PA2’s), fee assistance applications, class lists and attendance sheets, rentals, etc.Prepared budget reports, using cost recovery worksheetsPrepared purchase card requests and request sales quotes from various businessesSupervised facility operations while upholding Commission safety standards and environmental conservationDeveloped programs, activities and classes that fit the needs of a diverse community on the center level, as well as the regional levelMarketed all programs, classes and activities through the creation of fliers, word-of-mouth, developing relationships with homeowner associations, as well as maintaining relationships with the communityPrepared bank depositsServed on the Xtreme Teen Rising Stars Vocal Showcase Committee and the Employee Health and Wellness Committee Presented the Xtreme Teen Rising Stars Vocal Showcase before the Prince George’s County Planning Board