Allison Crane Email & Phone Number

Austin, Texas, United States

• TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique.
• Lead and transform customer support for customers worldwide through a global team
• Manage key operational and administrative responsibilities including budget management, reporting, forecasting, etc.
• Define and implement robust data and metric-driven operating processes to improve ongoing execution of the support function in alignment with central support function processes.

Overland Park, Kansas

Corona Del Mar

Temecula

Oversee a team of account managers tasked with providing all customer service, ad campaign management, customer onboarding and retention, billing, and accounts receivable. Responsible for all hiring and terminations.

Tustin, CA

Supervised the Customer Support department, responsible for customer service, dispute management, service contract management, and billing. I was responsible for completing performance evaluations monthly, training of new processes and training of all new hires, providing status reports of team performances to upper management.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Associate Of Arts (Aa), General Studies