Allison Dabrowski Email & Phone Number

Vermont, United States

Work in direct correlation with a Team Lead to ensure efficient organization and management of the department's operations.Take over escalated guest calls from agents when a customer's concerns or issues have reached a level of complexity or urgency that requires additional assistance. Design and deliver training programs for new and existing staff members Delegate forced moves to agents through the queue system and Slack Point of contact for agent questions and support, such as budget approvals Work with and support multiple departments company wide

Work closely with guests to help them find a suitable replacement vacation rental when unforeseencircumstances arise that affect their original booking, such as maintenance issues, natural disasters, construction, or any other unforeseeable events that may impact a guest's ability to stay in their original home. Provided excellent customer service and problem solve with escalated guests. Initiated last minute, mid stay, and standard force moves. Responded to guests emails and answer guests phone calls. Responded to Slack requests and assist other agents and local employees with force move situations.

Answer inbound and place outbound calls using Twilio Flex, Respond to emails from guests, provide excellent customer service to the guests and answer any questions they have pertaining to their reservation, problem solve and communicate with other members on my team to find a solution to every issue

Jeffersonville, Vermont

Maintaining positive satisfaction for up to 300 guests daily. Supervise daily tasks for a staff of up to 70 people. Train staff in proper snowboard instructing techniques. Schedule lessons for guests based on ability and age. Evaluate staff performance to help determine pay rates. Schedule shifts for instructors. Developed curriculum for snowboarding for kids ages 3-6. Progressed and maintained relationship with Burton Snowboards helping us with teaching tools and equipment for the kids. Plan “off snow” snowboard events for kids ages 3-6 to learn how to snowboard. Plan the yearly trip to NYC for an “off snow” kids snowboarding event, with help from Burton. Choose and organize staff, help with payroll and expense checks.