Andy Vonk Email & Phone Number

Galveston, Texas, United States

Worked closely with property owners to repair/update units as needed which heavily contributed to positive guest experiences, feedback, and rebookings. Supported guests 24/7 with any issues and general assistance throughout the duration of their stay. Managed contractors in addition to maintenance and housekeeping teams so that properties were ready for every check in. Personally saw to it that every guest had the most enjoyable vacation memories possible by continuously approaching every situation with an "above and beyond" mentality.

Houston, Texas Area

Expanded plastic packaging market share by developing new, long-term partnerships with prospects ranging in size from local to national accounts with a company that has 35 years of experience in the manufacturing industry. Leveraged positive rapport and consistent professionalism to gain and maintain trust of key decision makers. Assisted business owners with achieving higher cost savings by offering competitive pricing without sacrificing quality nor customer service. Capitalized on every opportunity to spread awareness of existing plastic bag recycling programs to minimize the environmental impact of our industry.

Houston, Texas Area

Established new partnerships while maintaining existing accounts. Managed inventory to ensure warehouse supply met customer demands. Successfully resolved customer issues to strengthen the buyer-vendor relationship. Contributed to the positive reputation of the company by consistently providing competitive pricing, superior product quality, and compassionate customer service.

Houston, Texas Area

Ran the day-to-day operations including dispatching, brokering and also booking loads, customer satisfaction, accounts payable resolution, working with drivers to uphold morale, and yard organization/maintenance. Reported directly to the owner of the company.

Houston, Texas Area

Focused on small business owners employing 1 to 49 employees, developed profile of current and potential clients. Assisted clients with not only improving payroll processes but also human capital management. Assessed whether or not there was a need or fit for services including but not limited to 401(k), State Unemployment Insurance management, Workers Compensation, and employee wage garnishment, then partnered with client to fulfill that need when appropriate. Ultimately, achieved the goal of putting more time back into the client's day and often money back into their pocket.

Houston, Texas Area

As an integral member of a company whose focus is the Oil & Gas industry, consulted current and potential clients on the scope of work required for their particular technical translation needs. Analyzed documents for translation and assessed costs and resources required to meet the clients' urgent deadlines. Prepared bids in response to RFP's issued for translation services. Attended O & G industry networking events to further expand the awareness of MasterWord Services and its ability to handle requests of any size and nature with any turnaround. In less than 6 months, excelled from an entry-level project coordinator position to functioning as the interim manager fully responsible for a team of 9 coordinators while the department head was off-site. After just over one year of employment, was officially promoted to Assistant Manager of the department. Regularly visited clients off-site to more intimately understand their current and forecasted technical translation needs. Developed and implemented plans for growing business in 2013 and 2014. Consulted and guided department employees on decision making and process improvement on a daily basis.

Houston, Texas Area

Developed personalized curriculums that focused on improving business communication skills for corporate Chevron employees who were English Second Language students of ranging fluency levels. Independently coordinated California office’s language programs, including locating/hiring instructors, sending class materials, daily corresponding with contractors and clients, and resolving any issue encountered.

As a member of the well completions department, received hands-on training in tools and services provided, such as dressing packers and subsurface safety valves. Enhanced Chinese verbal and listening comprehension at optimal level of communication throughout limited duration of internship.