Account Representative
CurrentUtilized computer software to proficiently create UB and HCFA claims, letters, and other documents. Electronically submitted bills according to compliance guidelines. Monitored flags and promptly resolved urgent issues with accuracy and efficiency. Posted client payments and processed refunds. Collaborated with external entities to resolve issues with billing, claims, payments, and HIM records. Researched billings errors and discrepancies to initiate corrective action, resulting in improved billing accuracy and minimized revenue loss. Responded to customer inquiries and provided detailed account information. Maintained meticulous client records and comprehensive billing notes, facilitating seamless interdepartmental access, and ensuring consistent and informed customer service.