In this position I directly work with our mortgage files and manage our portfolio with Freddie Mac. I assist with the selling, servicing, and closing of our mortgage loans in a timely manner. I monitor daily loan operations and work closely with bank department managers to promote communication and quality of service throughout the bank. I provide administrative support for multiple bank programs and coordinate changes and updates to staff. I create any reports and spreadsheets needed within the bank, and process our monthly and quarterly board reports. I consistently work on various projects for the bank to create efficiencies and improvements to bank processes. In this position I rely heavily on my accuracy, time management, and organization.

Processing of wire transfers and ACH files. Maintaining balances at our corresponding bank accounts and balancing these accounts. Handling support phone calls from front line staff and customers relating to electronic banking and various other areas.

Processing loans for our members, cross selling of appropriate products and services, Opening new accounts, IRA transactions, assisting on teller line as needed, preforming any and all member requests, ensuring I am meeting sales and service goals, and ensuring I am providing the best experience for our members.

Greeting credit union members, preforming different transaction and tasks for credit union members. Cross selling additional products and services where fit. Cash handling and balancing procedures. Going above and beyond regular services to achieve members complete satisfaction.

Processing loan and Visa applications. Preforming IRA transactions. Cross selling appropriate products and services to members. Assisting with the closing and opening of the branch daily. Opening new and specialty accounts. Helping on the teller line during peak periods. Handling any account fraud. Set up and troubleshooting of Home and Mobile banking services.

Fulfill orders, interact with customers, organize and prepare front counter items.