● Exceeded revenue goal by 200% in 2019●Managed Teknion’s government and education sales efforts within the South Central Region: TX, OK, MS, LA, AR, CO and WY.● Developed and executed strategic growth targets and sales strategies to motivate internal and external teams.● Worked with 13 dealerships and acted as sole regional resource, which included educating dealer sales personnel on our public entity program.● Conducted sales presentations, CEU’s, and product demonstrations to clients and design firms.● Maintained quarterly forecasting by each territory within my region.

• Successfully increased sales performance year over year from 87% to 93% nation wide• Report directly to the President and Vice Presidents on a weekly basis to discuss marketing and leasing performance and strategies• Creator and operator of the Letter9 Ambassador Program, consisting of 40 student employees, which includes overseeing program’s overall performance, management upkeep, employee structure and bonuses • Direct and implement corporate leasing training and brand standards for all national employees, including evaluating all sale shopping reports• Creator and educator of Strategic Marketing Sales Summits which creates a comprehensive sales and marketing plan designed to meet budgeted occupancy goals for upcoming year based on previous year’s performance • Ensure national leasing and sales benchmarks are reached on a weekly basis across portfolio • Sourcing, engaging, and executing national and local events across portfolio to ensure positive resident experience• Create and implement strategic custom partnership packages for national brand partners that align with Letter9 objectives • Working closely with customers to ensure satisfaction and refinement of brand experience, including online reputation management• Analyzing leasing stats and marketing campaign data to evaluate performance to enhance campaign effectiveness • Manage all social media initiatives to maximize customer procurement• Supervise Letter9’s website, internet listing services, SEO/SEM and ad placements

•Able to maintain less than 1% monthly delinquency on a $375,000 rent income property•Held responsible for being active Property Manager and maintained all responsibilities during a 60 day time period•Analyze and evaluate monthly financial statements to stay within the property’s operational budget•Responsible for rent collections and administration of the property’s operating system•Overseeing hiring of Maintenance Tech and Leasing Consultant positions•Continue to work with development on Phase II of the property•Manages all payable and receivable accounts for the property•Continue to maintain zero evictions, no-shows and skips•Responsible for helping property meet budgeted revenues, expenses, and increase Net Operating Income•Monitors and follows up on bad debt which include constant contact with resident and guarantors•Assist in maintaining key control of occupied/vacant units and move-ins/move-outs

•Responsible for overseeing all operations and preleasing efforts of a 219 unit/622 bed new construction student housing property•Directly reported to the property’s owners, development team, and Regional Vice President on a weekly basis •Oversaw entire recruiting, hiring and training platform for the property•Monitored all facets of the annual budget and cash flow•Established and sustained new vendor relationships•Created and maintained a strategic, detailed Marketing Action Plan on a weekly basis•Reported leasing and marketing activity on a daily/weekly basis to property owners•Established strong, long-lasting relationships within the University and local community•Targeted and recruited Greek organizations, multi-cultural groups, and international presidents to partner with our new community •Organized, set up and decorated temporary leasing space

•Assisted in managing and preleasing a 230 unit/428 bed new construction property•Helped increased sales revenue by 60% within 4 month time frame•Participated in planning and implementing marketing/leasing tactics to maximize occupancy including high level offsite events, social media campaigns, etc…•Leading factor in building community relationships with campus leaders/organizations, as well as local merchants •Assisted in interviewing and selecting candidates for various property positions•Helped manage, train and supervise onsite leasing staff and street team•Responsible for rent collections and the administration of the property’s operating system•Maintained key control of organizing and placing all furniture in 60% of the units•Created a resident appreciation program by establishing partnerships with local businesses •Utilized Onesite, property management software

• Assisted the Regional Vice President; traveled amongst 5 states• Traveled to different properties in the southeast region to drive leasing and assist at sites• Assisted in conducting and training property staff on company policies and procedures• Partook in the selection process of new hires at different properties• Helped decrease delinquency as an Assistant Manager in Murfreesboro, TN• Increased occupancy by 11.6% in Huntsville, AL in a two week time frame• On the acquisitions team for 990 and 756 bed properties• Completed file audits and other administrative duties• Aided in restructuring operations internally

•Led the division of sales and stabilized a 242 unit property in 10 months •Recognized as top 5 leasing consultants company wide•Built daily communication networks and operated as a liaison between the residents, management, construction teams, and corporate•Quickly adapted and utilized industry tools: Yardi, Levelone, Vaultware, Relate 24/7, Docusign, Resident Check, Rainmaker and managed LRO on a daily basis•Designed and updated leasing excel spreadsheets for management, corporate, and construction•Developed social media web sales through online advertisement postings on Facebook and Craigslist

•Utilized and navigated through OneSite •Participated in the hiring and training process of the property manger, assistant manager, and leasing agents during staff turnover•Constructed weekly marketing & advertising strategies to increase consumer traffic•Maintained a closing ratio of 50% or higher•Held responsible for assigning resident placements in an 852 bed property using Excel•Shopped competitors in the local market on a weekly basis•Developed a positive customer environment by planning events and hosting weekly activities and events for residents•Represented the property to campus organizations, teams and department heads•Gained knowledgeable telephone sales techniques through recorded phone calls

•Wrote press releases and worked with local media•Networked and contacted businesses and community leaders•Participated in coordinating and planning BBBS 40th Birthday Celebration and the HOT 104.5 ‘Tack Gives Back’ Radio-a-thon•Worked in a variety of venues for the purpose of promoting BBBS•Marketed and distributed KnoxVenture Race information to the Knoxville area•Updated social media sites daily