• Demonstrating excellent staff leadership and business acumen in the full-scope oversight of venue facilities within The Concourse, a cutting-edge entertainment complex recognised as the cultural home of Sydney’s North Shore. KEY ACHIEVEMENTS• Promoted from FOH Manager to Venue Manager (Mar 2020) in recognition for great on-the-job enthusiasm, first-class CRM initiative, commercial awareness, and a readiness to work beyond rostered hours to get the job done.• Maintained an… Show more • Demonstrating excellent staff leadership and business acumen in the full-scope oversight of venue facilities within The Concourse, a cutting-edge entertainment complex recognised as the cultural home of Sydney’s North Shore. KEY ACHIEVEMENTS• Promoted from FOH Manager to Venue Manager (Mar 2020) in recognition for great on-the-job enthusiasm, first-class CRM initiative, commercial awareness, and a readiness to work beyond rostered hours to get the job done.• Maintained an exceptional employee retention rate during the 2-year Venue Management tenure by cultivating a supportive and inclusive work environment and providing competitive benefits packages, peer support incentives, career advancement opportunities, and improved work-life balance. • Developed an effective Covid-19 response strategy; managing resource kits and signage, and ensuring all venue staff, contractors/visitors comply to State directives in relation to Covid-19. Show less

KEY ACHIEVEMENTS• Promoted to Supervisor within first 12 months of tenure.• Winner of VIPeople Outstanding Event Service Award and Employee of the Year.• Demonstrated excellent hospitality services multi-tasking and use of broad skill sets to perform a variety of VIPeople roles including corporate box supervisor, RSA Marshal, ticket/merchandise sales, usher, guest/data registration.