Staffed and managed a Front Desk and ProShop team of 80 employees; created and updated a semester scheduling system for all employees; directed biweekly supervisor meetings and composed meeting agendas; strengthened Employee of the Month process for 8 different departments; served as Manager on Duty to problem solve membership and facility issues

Taught and designed beginner opera acting curriculum for fall and spring semester courses; introduced basic acting techniques and exercises through weekly movement activities; maximized student learning through classroom time management; collaborated with faculty for student check-ins

Supervised a team of 10 Central Desk Workers; Resolved employer challenged with innovative solutions, systems, and process improvements that increased efficiency and customer satisfaction; trained new employees in how to use StarRez operating systems, entering customer data, and creating and utilizing ID Systems; maintained equipment inventory, scheduled maintenance, and handled customer correspondence

Supervised a residential building of 500 students; staffed and tan a hall desk team of 40 employees; managed room lock changes, room changes, and payroll operations; created and updated a scheduling system for all hall desk employees; utilized crisis management skills in weekly on-call rotation for a residential community for up to 1,500 students at a time

Conducted qualitative research in higher education on race and gender; created surveys and conducted interviews to explore perspectives on the topic; performed regular data entry analysis, and transcribing tasks; documented data using IBM SPSS Statistics from completed participant interviews