Allison Iakovlev Email & Phone Number

Santa Barbara, Ca, Us

Santa Barbara, California, United States

Los Angeles, California, United States

Greater New York City Area

Greater New York City Area

Greater St. Louis Area

Worked cross-functionally with acquiring partners, card issuing banks, and merchants to guide them through the dispute process and advocate on their behalf. Completed data analysis of daily transactions and merchant activity to draw conclusions around risk and fraud to drive business success. Consistently exceeded quarterly metrics. Initiated and managed project to adjust held processing fees policy which has resulted in approximately $1,000,000 annually in savings, and aligned business with industry standards. Created and led learning and development team for Square's new operational office, ensuring a high standard of business and members of the risk and disputes team were innovating to create best practices. International Expansion UK Risk and Disputes Operations:-Managed deliverables and project needs between engineering, communications, risk, and legal, to help successfully launch Square in the UK. -This included focused work on localization, regulations, and abuse trends in new market.-Provided expertise on card issuer regulations across regions and partnered with UK localization team to help ensure successful launchManaged American Express Portfolio:-Reviewed Square and American Express contract to provide expertise within the chargeback and disputes experience to ensure beneficial arrangement for Square. -Managed portfolio with members of the disputes teams to prevent financial loss for Square. -Escalated disputed payments with American express partners to ensure best possible outcome for Square sellers.