Allison Johnson Email & Phone Number

Lehi, Utah

Lead the global learning and development program for the Member Services organization by assessing developmental needs to drive training initiatives. Managing a team who creatively design and implement effective training solutions for educating and enhancing the performance of employees, producing training materials to high standards, under short timelines. Conduct follow-up studies of training to evaluate and measure results. Perform administrative duties surrounding all learning and development initiatives.

Lehi, Utah

Provo, Utah

Assess training needs by consulting with operation managers, outsource partners and international trainers. Design, create and update training manuals and eLearning modules using Articulate Storyline and Adobe products. Maintain an internal Knowledge Base in collaboration with other departments, drafting instructional articles and announcements to provide up-to-date information about marketing campaigns, company policies and product updates.

Provo, Utah

Facilitate training for new employees using both innovative and established training methods. Organize training schedules and coordinate guest lecturers and on-the-job training. Proven record of graduating classes meeting the targets set for tenured employees.

Provo, Ut

Resolved executive-level cases for escalated customers. Drafted responses to Attorneys General offices and the Better Business Bureau. Evaluated and directed the performance of front-line employees. Helped develop and train a new Quality Assurance program. Identified process inefficiencies and recommended and implemented improvements to increase employee and customer engagement.

Bachelor Of Science (B.S.), Psychology

Diploma