• Management and maintenance of key enterprise systems including Agreement Management System, Sales Lead System, CRM, OBI, PO Requisitions, Concur, SharePoint, PowerBI, Territory Mapping, etc.• Project Coordinator for the SalesForce Deployment Team - provide administrative and technical support for users with the launch of the SalesForce CRM Platform • Conduct training of system functionality and enhancements to the user community• Collaborate with management to build data driven Agreement System for maintenance and analysis of distributor agreements• Collaborate with corporate functional area contacts, business owners, internal and external technical resources, etc. to optimize the agreement maintenance process as well as the Agreement System• Ensure quality standards are met and maintain the highest degree of confidentiality and customer service with a focus on continuous improvement• Evaluate distributor channel to determine prioritization of agreement maintenance• Report creation, maintenance and analysis• Administer sales performance awards and recognition programs• Provide administrative support to the sales & marketing teams including managing project lists, maintaining distribution and contact lists, processing purchase orders, credit card payments, sending organizational announcements, fulfill data requests, plan meetings, etc.• Ensure effective and timely receipt of all deliverables• Additional project management responsibilities as assigned

● RFI documentation process oversight to include multi-departmental coordination efforts to ensure various groups are working in tandem to provide accurate / complete information and meeting all submission deadlines. ● Representation for the EVP of Business Development, as needed.● Proposal strategy collaboration and geographical analysis for prospective and existing customers to include the use and management of mapping software.● Management of electronic proposal submission process to include bid registration, documentation organization and review, requests for additional information from the customer (when needed) and bid submission. ● Manage and oversee day-to-day operations for a high-volume corporate Business Development office. ● Manage company-wide announcements for awarded business to ensure all departments coordinate the release and / or purchase of necessary equipment and supplies in advance of scheduled service installations. ● Continued Executive Assistant support as outlined below.

*During periods of time also reported to / provided support to the EVP of Business Development of Education, Healthcare, Leisure & Entertainment; the VP for Corporate Strategy, Brand Development & Marketing; the VP of Healthcare; the VP for Administration; and Interim VP for Marketing.● Provide administrative support necessary to aid sales team to prospect and close new sales. Team effort achieved $27.1 M in sales in 2021 and $25.1 M in 2022. This includes fielding and dispatching a high-volume of incoming phone and web-based sales leads.● Coordinate / manage all travel arrangements for dynamic schedules while remaining highly responsive to frequent changes. ● Preparation and support for client meetings, presentations, site visits, tours, and conferences. ● Plan and execute a two-day comprehensive group sales meeting three times per year.● Prepare and / or audit new business financial assessments to present to the EVP for BD, Controller and CFO for approvals.● Manage, maintain, and update reports daily regarding awarded business and commissions. ● Liaison between / in partnership with the Business Development office and corporate Leadership Team (16 members).

• Led the implementation of two new uniform programs, responsible for all office orders (including various supplies)• Supervised and operated the switchboard in a high-traffic reception area; greeted all guests and vendors • Supervised and assisted in the preparation of health license renewals for all locations • Developed a revenue-generating recycling program for all ink and toner cartridges

• Provided exceptional customer service to all guests • Actively participated in helping our store to create brand loyalty by focusing on creating a total customer experience • Operated the POS system efficiently and with consistent accuracy • Responsible for loss prevention by providing visible deterrents for customer and employee theft• Actively pursued educational opportunities in customer service and product knowledge

• Provided exceptional customer service to all guests • Actively participated in helping our store to create brand loyalty by focusing on creating a total customer experience • Operated the POS system efficiently and with consistent accuracy • Responsible for loss prevention by providing visible deterrents for customer and employee theft• Actively pursued educational opportunities in customer service and product knowledge

• Generated repeat business with exceptional customer service • Interviewed, hired, trained and developed scheduling for all sales personnel• Organized, promoted and executed many in-store events to drive sales• Completed POS opening and closing procedures • Responsible for loss prevention by providing visible deterrent for customer and employee theft • Attended trade shows and trained as a buyer