Allison Marshall

Allison Marshall Email and Phone Number

Senior Voice of Customer Program Manager @ Mendix | Transforming Customer Feedback @ Mendix
boston, massachusetts, united states
Allison Marshall's Location
Greater Chicago Area, United States
Allison Marshall's Contact Details

Allison Marshall personal email

n/a
About Allison Marshall

As a Voice of Customer Program Manager at Mendix, I transform unstructured feedback from customers, employees, and partners into meaningful insights that drive business decisions. I combine experience data (X) with operational data (O) to pinpoint key opportunities and challenges, and distill them into actionable recommendations in partnership with key stakeholders.I have a strong background in data analysis, reporting, and stakeholder management, and I am passionate about delivering value to customers and enhancing their satisfaction and loyalty.

Allison Marshall's Current Company Details
Mendix

Mendix

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Senior Voice of Customer Program Manager @ Mendix | Transforming Customer Feedback
boston, massachusetts, united states
Website:
mendix.com
Employees:
815
Allison Marshall Work Experience Details
  • Mendix
    Senior Voice Of Customer Program Manager
    Mendix Jan 2024 - Present
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  • Mendix
    Voice Of Customer Program Manager
    Mendix Jul 2022 - Jan 2024
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  • Sap
    Xm Researcher
    Sap Feb 2021 - Jul 2022
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  • Sap Ariba
    Global Experience Management Analyst
    Sap Ariba Jun 2019 - Feb 2021
    • Transforming unstructured customer, employee and partner feedback into meaningful insights.• Enhancing collected feedback with operational business data to pin-point key opportunities.• Distilling insights into business recommendations by identifying trends, in partnership with key stakeholders• Own and operate key Experience Management Listening Posts for SAP Ariba & Fieldglass• Processing of free text responses, trend analysis, insight generation and reporting• Design persona specific dashboards to ensure that the right insights are available to the right employees at the right time.• Remain abreast of cutting-edge technique, changing trends, best practices and tools for text analytics and data visualization.• Represent the customer voice across multiple product and business teams.• Monitor key themes and categories we are addressing to detect measurable impacts.
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  • Sap
    Product Support Engineer
    Sap May 2018 - May 2019
    Downers Grove, Illinois
    • Product Support for Fiori Launchpad Front End/Back End Systems, specializing in SAP Fiori, SAPUI5, and SAP Gateway• Investigate and resolve critical system issues for Enterprise level Fortune 500 companies.• Analyze complex, real world, unique problems; often working in production environments.• Working collaboratively to provide solutions to customers.• Create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers. • Assist in project work and presentations to both team and customers• Helped to develop the strategy and process workflow for new escalation process• Finalist in the 2018 DemoJam
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  • Hki Terminal Services, Inc
    Inventory Specialist
    Hki Terminal Services, Inc May 2015 - May 2018
    • In charge of keeping computerized inventory on all containers and chassis on the Union Pacific Global 4 Terminal, and resolved processing issues with containers and chassis entering and departing facility• Trained new employees• Corresponded via phone with dispatch companies and load planners to ship and receive containers on schedule Accomplishments • Diagnosed and corrected errors in container entry that would have caused train deadlines to be missed • Assisted in creation of new report generating system to be sent out across Union Pacific personnel

Allison Marshall Skills

Leadership Customer Experience Public Speaking Sap Products Reporting And Analysis Data Analysis Predictive Analytics Team Leadership Tableau Sas Cascading Style Sheets Business Innovation Microsoft Access Sap Erp Microsoft Excel Design Thinking Time Management Customer Service Sap Fiori Business Process Improvement Sql Python Teamwork Management Project Management Problem Solving Integration Creative Problem Solving Html5

Allison Marshall Education Details

Frequently Asked Questions about Allison Marshall

What company does Allison Marshall work for?

Allison Marshall works for Mendix

What is Allison Marshall's role at the current company?

Allison Marshall's current role is Senior Voice of Customer Program Manager @ Mendix | Transforming Customer Feedback.

What is Allison Marshall's email address?

Allison Marshall's email address is al****@****sap.com

What schools did Allison Marshall attend?

Allison Marshall attended Northern Illinois University, University Of Illinois Urbana-Champaign, Boston University.

What skills is Allison Marshall known for?

Allison Marshall has skills like Leadership, Customer Experience, Public Speaking, Sap Products, Reporting And Analysis, Data Analysis, Predictive Analytics, Team Leadership, Tableau, Sas, Cascading Style Sheets, Business Innovation.

Who are Allison Marshall's colleagues?

Allison Marshall's colleagues are Joram Bouman, Frank Baalbergen, Stefanie Sturm, Ben Hogan, Abhijeet Mukkawar, Fabian Sinnecker, Maik De Wolf.

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