Provide oversight and guidance for the information governance requirements pertaining to security project risk assessments. Serve as representative for IT and business area projects. Responsible for providing requirements and ensuring projects align to information governance policies and standards. Partner with business systems project management teams and enterprise security to implement technology solutions. Lead the information release process and strategy. Work with business areas to understand new requirements and develop recommendations for system enhancements. Partner with the RSA Archer application team to implement system enhancements including required documentation and system testing. Manage information release process documentation, training materials, and reporting. Provide business area training on the process.Develop materials for internal and external audits, external assessments and regulatory reporting for the management of company information.Develop and review information governance policies, standards, presentations, communications and trainings.

Created, implemented and maintained effective compliance training programs to promote a culture of integrity.Established and executed an effective compliance policy management and maintenance program.Managed internal case management system, including intake, triage and follow-up as well as quarterly reports to Board of Directors. Served as a resource to the business to ensure understanding of required regulations.Worked directly with sites/divisions to resolve day-to-day compliance issues and questions.Enhanced technical capabilities by leveraging SAP Success Factors for compliance training and other systems.Supported Business Continuity program implementation.Identified, developed and drove solutions to issues faced by the businesses and implemented necessary controls around changes. Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking best practices and participating in professional societies.Monitored regulatory and legislative changes affecting compliance programs and worked with appropriate internal stakeholder to adapt and comply.

Provided leadership and consultation to advance the effectiveness of the company’s Corporate Compliance and Business Conduct Program. Developed and implemented strategies, plans and metrics to support the continuance of a mature compliance and ethics program. Served as consultant to company leaders that have responsibility for compliance and ethics. Monitored laws, regulations and best practices; provided research; facilitated risk assessments; developed processes and deployed plans to support Program objectives, changes in company policies and emerging compliance requirements. Collected, analyzed and interpreted data to identify trends and potential gaps. Identified and implemented tracking systems that provide enterprise visibility for analysis and compliance with internal and external requirements.Maintained and enhanced the company’s compliance and ethics training plan. Sourced, developed and managed customized training materials, including coordination with training organizations and decentralized subject matter experts. Analyzed training survey results, developed action plans and closed gaps. Monitored training completion to ensure 100 percent completion by due dates.Developed and executed a communications plan to support achievement of program objectives through a variety of communications channels to reach internal and external stakeholders. Developed communications materials, including draft presentations to a variety of audiences such as the Board of Directors Audit Committee, and the Corporate Compliance and Business Conduct Council.Partnered with internal areas to achieve Program objectives.

- Coordinated activities and training associated with the Compliance Hotline. -Tracked, monitored, and reported on investigations. Assigned new cases to appropriate investigator and monitored for timely follow up. -Exercised judgment in identifying cases for timely escalation to senior management. -Monitored performance of outsourced service provider in accordance with performance metrics in the contract. -Prepared information for regular reports to the Audit Committee of the Board of Directors.- Worked with cross-functional areas to develop a systematic process for case management of all investigations, enterprise-wide.-Assisted with case management system implementation and on-going administration. -Monitored follow up of investigators for timely response. -Provided system training to new and existing users as needed. - Assisted in the preparation of communication and distribution of Compliance Program materials. -Monitored completion percentages for required corporate training. -Assisted individuals assigned accountability for conducting an annual review of corporate policies. -Maintained corporate records for all corporate policies and Program documentation. -Developed and maintained Program information on Intranet and Internet sites for correctness and completeness.- Provided administrative services to the Corporate Compliance and Business Conduct office. -Coordinated logisitics for quarterly Corporate Compliance and Business Conduct Council meetings. -Prepared PowerPoint presentations for the Board of Directors, and internal and external executives. -Assisted with scheduling meetings, budget documentation and expernse management.

♦ Organized executive’s calendar with attention to priorities and time, and proactively addressed scheduling conflicts♦ Maintained confidential nature of communication and served as liaison between executive and direct reports♦ Initiated and composed internal/external correspondence, coordinated meetings, arranged travel

•Cross-trained on rebate processing with focus on residential programs and adjusted activities with peak periods•Performed tasks to ensure timely and accurate processing of residential customer CIP/DSM applications•Managed relationships with contractors and internal departments and assured that all data entry information was complete and accurate•Recommended programmatic and process improvements for marketing programs•Supported residential Program Managers with program specific requirements, communicating relevant information and changes in programs to all team members•Planned team meetings in order to enhance the performance of the team as a whole, providing problem resolution and building strong relationships•Communicated with vendors and trade partners to improve and maintain relations, with focus on presenting an excellent customer experience and facilitating participation in marketing programs

•Instructed intermediate-level English classes for French secondary students•Provided concentrated instruction in verbal expression, culture, and pronunciation•Planned and executed ESL lessons in classes of 4 to 20 students, facilitating an active learning environment

•Coordinated over 2,000 guests each weekend, ensuring a comfortable and satisfying dining experience•Facilitated smooth and professional interaction between staff and guests•Maintained an unrivaled level of service despite a high stress, high volume environment

•Sold classified advertisements in person and over the phone, suggesting design options and best values•Answered and directed incoming calls to the appropriate work stations, acting as a receptionist when needed•Assisted customers with advertisement wording and design, guaranteeing customer satisfaction