Allison Mcclain Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Seattle, Washington, United States

United States

Elastic is a next-generation B2B ecommerce and digital merchandising solution that will transform your wholesale business. Brands that love Elastic are realizing measurable cost savings, an incremental sales lift, and environmental benefits.Elastic enables brands to present a curated product mix with a software tool that inspires engagement and collaboration between manufacturers and retailers. With billions of dollars processed globally, Elastic’s B2B is the ultimate sales platform leveraged by brands of all sizes and varying business objectives.Brands like Patagonia, The North Face, New Balance and Burton have chosen Elastic to improve their catalog-to-order process, save money, and be kinder to the environment.

Seattle, Washington, United States

Established a compelling vision, product strategy, and prioritized roadmap aligned with strategic business goals for site traffic, conversion rate, and operational cost savings. Managed end-to-end product and feature development for the web-based platform and 3rd-party API integrations supporting product setup and lifecycle management, creative operations, and marketing tools. Designed optimal processes and systems to ensure high-quality delivery at scale. Optimized the seller-facing eCommerce listing platform to drive eight-figure revenue growth and triple digit engagement growth.-Coordinated a team of Engineering, Design, and 6 stakeholder groups to evaluate scope, define/measure success metrics (KPIs) and assess feasibility, risk, and business/customer impact.-Leveraged data analysis via Tableau, SQL, and direct user feedback to pinpoint gaps, extract insights, and shape product requirements and user stories.-Redesigned the front end (UX/UI) and enhanced the back end to enable a more intuitive user experience, and allow support of more complex functionality and product setups (e.g., bundles). Developed new software solutions for Creative and Marketing teams. - Presented detailed business cases, product requirements, preliminary design, and recommendations for the “buy” option to C-suite, which was funded. - Organized a cross-functional team of 14 partners from 4 companies to develop and deploy a 0>1 extensible automation solution for creative/marketing tools, cutting asset turnaround time in half and saving seven figures in operational costs.-Analyzed sales reports and website KPIs using Google Analytics and SQL to inform site performance optimization and enhancements—Spearheaded the employment of AI-generated/ SEO targeted copy—Implemented SEO best practices to enhance product detail page and marketing campaign content, resulting in a double digit increase in organic site traffic.

Seattle, Washington, United States

Managed product development for the software platform supporting supplier eCommerce listings and internal item setup and lifecycle management. Executed an Agile product vision aligned with strategic business objectives of increased adoption and retention and operational cost savings.-Delivered a complex platform upgrade and data restructuring project that resulted in a double digit increase in data quality and demand forecasting accuracy.-Scaled legacy product data import system from file-based architecture to automated API and EDI-integrated architecture. - Scaled backend systems to support larger/more frequent data payloads leading to triple digit increase in data ingestion capacity-Implemented a centralized validation rules engine, data governance standards and aligned disparate catalog databases.-Introduced pre-ingestion product data validation logic and subsequent workflows leading to double digit reduction in item setup time

Seattle, Washington, United States

-Delivered a 0>1 training and support program for the new eCommerce listing platform for sellers, which reduced friction and delivered triple digit increase in vendor satisfaction ratings-Implemented live chat support and central knowledge base-Secured funding, established, and trained a dedicated seller support team.-Utilized data analysis and qualitative feedback to uncover knowledge gaps and performance issues, which informed the implementation of a holistic multi-phase merchandising training program. -By sourcing and validating content from 8 cross-functional teams and delivering content in a more effective cadence— Delivered double digit increase in knowledge retention

Greater Seattle Area

-Evolved merchandising new-hire learning program from in-person facilitation to full-cycle remote delivery, creating a scalable approach that enabled training to continue during COVID-19.-Created a centralized repository for training materials, establishing content ownership, strategy alignment, and feedback collection, resulting in a 25% reduction in support tickets in one year.

Bellevue

-Collaborated with tech, legal and sales teams to implement new regulatory requirements and loan product specifications into the loan origination platform, ensuring compliance with agency and investor requirements. -Worked with executives and stakeholders to develop a new training program for construction loans leading to double digit growth in market share-Introduced new training programs for mortgage loan officers, including new hire orientation, tool enhancements, and loan products resulting in double digit rise in training satisfaction-Partnered with national agencies and third party lenders to deliver training on new niche loan products gaining double digit growth in market share across multiple markets

Seattle

-Onboarded and trained 20+ new Member Consultants through a hybrid program alternating between classroom and on-the-job training, covering the sales and service model, systems training, and compliance.-Monitored the activities of new member consultants and implemented plans for improvement based on customer feedback and direct observation, achieving 125% of team sales goals in Q3 and Q4 2016.-Conducted on-site Member seminars on financial education topics, educating members on products offered and generating leads for mortgages, equity loans, children’s accounts, and business accounts.-Facilitated training classes supporting a company-wide initiative on the new Home Equity Loan process to over 300 participants across 2 districts, ensuring correct loan setup and avoiding customer dissatisfaction.-Created a new continuous learning program for Member Consultants focused on Business Accounts and Mortgage programs, which empowered consultants in development and provided a better experience for members.

Greater Seattle Area

-Utilized the AIDINC model to deepen member relationships and increase engagement by identifying additional opportunities that will benefit the member. -Advised members of different options for achieving their financial goals. -Processed consumer and business loans, mortgages, accounts, and other banking-related services. -Fostered relationships with members by establishing effective communication and follow-up strategies. -Maintained positive relationships with all departments within BECU. -Adhered to compliance and information protection requirements.