In the six months I was with Omega Power Equipment I was responsible for Customer Service, Office and Administration tasks. I was part of major change already happening and was able to contribute to this change. Tasks: - Responsible for 2 customer service staff- Daily tasks such as orders, emails and phone calls - Weekly reports: Store Back Order Report, Daily Out of Stock Report and Transfer report- Freight Management in relation to delivery issues and working with warehouse and freight companies for long term solutions- Handling all office requirements including ordering of consumables, monthly afternoon tea, dealing with office visitors- Administration tasks including company letters, adhoc reports and creating training manualsAchievements- Created training manuals for both customer service, reporting and office- Created the transfer back order report system, reformatted the Store Back Order Report and contributed to the Daily Out of Stock Report- Raised the level of customer service by guiding my team and ensuring we were accountable, consistent and keeping with company guidelines- Introduced and encouraged charity and environmental causes such as Planet Ark, paper recycle boxes and collecting bottle tops

Pinnacle Hardware is an exclusive brand to Bunnings.Accounts Receivable - maintain tight ledger, process payments, investigate and process credit claims including CRC, sending weekly POD listing for invoices not receipted. Freight Management - handle all freight queries, weekly/monthly meeting with carriers to identify and resolve issues, creation of documents when required (allocation spreadsheet, SOP), cost analysis on invoicesCustomer Service - manage a team of 2 (looking for a third), currently involved in creating a new customer service system, review all consumer/rep/store issues, direct control over spare parts and Point of Sale orders and set up in warehouseSales Admin Management - review orders, assist warehouse with priority when required, allocation order management through excel, EDI management including fixing errors, work closely with warehouses/reps/stores to ensure any issues are resolved and new procedures put into place when requiredReporting - run weekly/monthly and ad hoc reports on order patterns, KPIS, sales figures, warehouse order breakdown, invoice breakdown, stock order patterns. Bunnings Reporting - responsible for SSA investigations and reports, utilize ageing report to send PODS and invoices, store and stock analysis when required. General Office - ordering of consumables, first point contact for all new business inquiries, responsible for social events. Achievements:*Assisted with the admin/office set up of the new company and the move to the new offices including purchasing of assets.*Creation of SOP(Standard Operating Procedure) to be used by our main carrier and our warehouses, outlines pallet and stillage configuration as well as damage procedures

Employed as Accounts Receivable and Claims Manager, promoted after 14 months.Responsible for Customer Service team (3 staff members)Initiate and promote best practice within the administration teamWork closely with Sales to give customers the best service and priceReport to the Director of the companyStill responsible for Accounts Receivable and Claims Collection calls and proactive assessment of accountsCredit application - assisted in creation and credit check measuresHandling large customer with 100+ page reconciliationsCredit claims - reviewing and processing, reduce claims through new procedures

General administrative duties such as filing, photocopying, reception reliefBBS Providex system – (internal system)Looking after a ledger of 700 + customersReceipting from cheques and electronic payments received

Started as Claims Officer, was promoted within 14 monthsResponsible for SME accounts on a 1000+ ledgerAdministrative duties - banking, credit applications, online filing

Handling calls from major and minor retailers across AustraliaTransport - handling lost/damaged consignments, reporting and reviewing transport practicesKeying of ordersAssisting Accounts Rec in debt collectionCredit claims - reviewing and approving for processing