• Oversaw the Resident Services department that provided holistic, resident-focused programs and services to over 2,000 low-income, multicultural, multi-generational residents across Colorado.• Provided direct supervision to on-site staff across numerous locations.• Offered active listening skills, hands-on learning, solution-focused, goal setting supervision to on-site staff.• Properly evaluated staff through annual performance reviews.• Interviewed and trained all new hires for department. • Assisted in the development of company standardization of onboarding and training for new hires. • Active member of the organization's leadership team creating and implementing policies and operational decisions.• Participated in annual strategic planning meetings determining goals for the department and company wide.• Developed culture and team building standards and trainings for the Property Management and Resident Services departments.• Evaluated resident and community needs through surveys, focus groups, canvassing, and interviews.• Planned and implemented programs based on needs such as food pantries, health and wellness events, after school and summer youth programs, senior events, holiday dinners, financial literacy classes, and more.• Collaborated with community partners to provide services and resources to residents such as Food Bank of the Rockies and A Precious Child.• Developed community volunteer program to include outreach, training and evaluation.• Directly supervised the grant writer and reviewed all grants.• Administered grant contracts and invoicing.• Organized and implemented fundraising efforts for monetary and in-kind donations from staff, board members, and community stakeholders bringing in annually $15,000.• Developed and implemented annual departmental budget.

• Provided direct oversight to community based services for youth (Therapeutic Day Treatment and Intensive In-Home Services).• Oversaw the daily functioning of program implementation in accordance to Medicaid guidelines.• Offered supervision to a team of staff working in the field (after school site, in school buildings, and in homes).• Responsible for clinical documentation review of all daily notes, quarterly reports, individualized service plans, discharge summaries and chart audits.• Completed daily billing for Medicaid programs.• Assessed potential youth and families for program eligibility by completing comprehensive bio-psychosocial assessments. • Performed audit reviews of all client files.