Allison Philips Email & Phone Number

Easton, Pa, Us

Easton, Pa

Provide primary support for all employee facing hardware/software enterprise-wide and ensure that all issues are logged into the Global Support Center tracking system. Hardware/software installations, troubleshooting and repairing of PC, MAC’s, printers, network and wireless devices.• Install and provide hardware/software support of all customer facing POS implementations.• Evaluate, maintain and modify desktop software packages and participate in the testing and evaluation of new desktop software deployments.• Provide A/V and video conferencing support for business partner and customer presentations.• Provide support for all wireless devices and mobile applications.• Provide support for Crayola network infrastructure including both data and storage networks.• Troubleshooting of software and hardware issues and network outages.

Easton, Pa

IT Consulting, Designing, Account ManagementDeliver services in IT consulting for MAC and PC environments. Install, configure, and support organization’s local area network (LAN), wide area network (WAN), and Internet systems. Ensure network availability by monitoring network and performing necessary maintenance. Provide computer/VoIP user support and computer/VoIP network support. Additionally, supply graphic design and account management with expertise in brand identity and large format printing.• Increased company’s profitability by 200% each year by providing exceptional customer service and customer retention.• Acquired additional certifications to develop skills needed to provide a complete consulting package for clients.

New York, Ny

Managed implementation of new machinery, technology, and network structure for each location. Optimized business practices by researching newest technology and evaluating methods for most productive workflow. Ensured equipment and personnel had sufficient resources for success. Interfaced with clients to design and develop highly customized computer systems. • Reduced overall spending by 30% through strategically examining operating budget to determine a more efficient use of funds.

New York, Ny

Working in both MAC and PC environments. Install, configure, and support organization’s local area network (LAN), wide area network (WAN), and Internet systems. Ensure network availability by monitoring network and performing necessary maintenance. Provide computer/VoIP user support and computer/VoIP network support. Tested Web performance to ensure effective operations without interruptions.• Managed and maintained enterprise network environment across multiple locations as well as remote, VPN, HTTP and FTP access.• Reduced company downtime by 60% and monthly losses by 10% through implementing effective policies and procedures to the enterprise technology and inventory systems.

New York, Ny

Communicated with clients on a daily basis as the lead contact for company’s high-end clients and event projects. Led the company’s communications media by formulating design concepts and presentation approaches. Directed 10 studio workers to develop artwork and layout designs ensuring the clients' projects met deadlines and budgets while maintaining the company’s message and values. Communicated as the lead contact with account managers for company's high-end clients and events.• Manager and lead designer on accounts worth 2M million in annual client accounts, providing daily services for company branding and industry presence in the market.• Directed workflow in the department to meet tight deadlines for projects while collaborating with multiple departments to ensure 100% client satisfaction and return business.• Personally Managed 3M in annual client accounts while decreasing production reprint loss and design time by 30% annually by developing procedures for quality control and time management.

Bachelor Of Computer Science, Cybersecurity, 3.94

Associate’S Degree, Cisco Network Systems Administration, 4.0

Certification, Full Stack Web Development

Bfa, Graphic Design

Afa, Illustration