Allison Reilly Email & Phone Number

Washington, DC, US

• Manages annual advocacy event to bring over 200 members from across the country to the Washington D.C. area. Coordinates logistics and prepares materials across all business lines and with Capitol Hill offices and.
• Employed project management skills to lead the acquisition of the association’s new advocacy and public affairs software that has generated over 210,000 messages to Congress in the last two years.
• Utilizes Power Query and data analysis skills to research Congress’ 1,500+ page annual National Defense Authorization Act for key provisions relating to military personnel, families, survivors, veterans, education, and.
• Routinely monitors and researches legislation and emerging issues related to the uniformed services and veteran communities across 10 different congressional committees.
• Excellent oral and written communication and interpersonal skills used when sharing association’s national legislative agenda with professional staff of congressional committees and other congressional offices.
• Applies strong organizational and writing skills to develop content essential to business unit operations, including congressional testimony, briefings for meetings, and issue papers on key areas of policy.

Washington D.C. Metro Area

• Selected as liaison to the Government Relations Department. Responsible for accurate and timely responses to association members' inquiries about MOAA's national legislative agenda.
• Use research and analytical skills to develop talking points in coordination with the Government Relations Department. Research covers a range of critical topics including military health care, pay, and benefits.

Washington D.C. Metro Area

• Extensively trained to professionally handle incoming requests for information and support for the association's 350,000 members.
• Developed in-depth knowledge across a wide range of diverse topics including military benefits, legislative issues, and critical association advocacy goals for communication to association members.
• Deftly manage high volume requests from an average of 40 association members per day in a courteous, professional manner via email, phone calls, and chat sessions.
• Routinely employ strong customer service skills to resolve issues of concern in a consistent and effective manner; known for ability to successfully resolve difficult complaints.
• Represent the public face of the Association while identifying and recruiting prospective members at conferences, exhibitions, and other high-profile events.
• Adept communications skills, particularly when interfacing with high-level visitors.

Conway, South Carolina

• Interfaced with the public to ensure supporters had an optimum game day experience. Creatively addressed and resolved issues as they occurred.
• Applied strong attention to detail and analytical skills to conduct research for the Coastal Carolina Hall of Fame. Research was used to enhance accuracy of metrics for selecting and recognizing exceptional athletes.
• Organized, planned, and successfully executed several high-profile events for athletic promotions.

Washington D.C.

• Selected to serve and provide administrative assistance to a member of Congress and the staff, attend meetings and interface with constituents.
• Attended legislative hearings to take notes on behalf of legislative staffers. Remained informed on current legislative issues.
• Designated to represent the congressman’s office at briefings and receptions.
• Led guided tours of the US Capitol Building for constituents and visiting foreign dignitaries.

Blythewood, South Carolina

• Meticulously and efficiently maintained sensitive financial documentation. Ensured both paper and electronic documents were systematically organized for easy reference.
• Identified inefficiencies within office procedures and processes. Created and implemented process improvements that fine-tuned workflow and enhanced office productivity.
• Executed customer-facing responsibilities with professionalism and enthusiasm.