Allison Shead Email & Phone Number

Home Headquarters, St. Charles, Mo

**Responsibilities:**- Orchestrated daily operations of a bustling residential hub, maintaining peak efficiency in client satisfaction (family happiness) and project delivery (from book reports to sports practices).- Managed a team of high-potential associates (our daughters), guiding their development from basic literacy to proficiency in complex negotiations (like bedtime).- Mastered the art of logistics by coordinating seamless execution of weekly supply chain operations, including procurement, inventory management, and gourmet meal production.- Administered comprehensive budgeting and financial planning to ensure long-term sustainability and zero downtime in operations.- Innovated conflict resolution techniques to address customer complaints, transforming potential dissatisfaction into award-winning loyalty and love.- Provided emotional intelligence leadership, ensuring a positive corporate culture and high morale amidst diverse and often unpredictable team dynamics.**Achievements:**- Achieved significant cost savings by implementing a homemade meals program, resulting in healthier team members and reduced reliance on external food delivery services.- Successfully negotiated hundreds of peace treaties among junior stakeholders, often under tight deadlines and high-stress conditions.- Developed a robust network of external contractors (from plumbers to tutors), ensuring all operational needs were met swiftly and to high standards.

Saint Peters, Mo

- Oversaw comprehensive office functions including customer relationship management, invoicing, payroll, IT, scheduling, vendor management, and inventory control.- Handled HR responsibilities, processing documentation and onboarding new hires, enhancing team integration and operational efficiency.- Managed financial operations using QuickBooks; responsibilities included payroll, accounts receivable, payment processing, banking, and tax preparation.- Implemented and customized a CRM system, streamlining client interactions and data management.- Led the coordination and design of marketing efforts across print, digital, events, and social media platforms, boosting brand visibility and engagement.

St. Peters, Mo

**Inbound Sales Representative and Customer Service**- Managed inbound sales operations across 6+ territories, identifying and qualifying prospects to drive business growth.- Administered over 10 calendars, efficiently scheduling client appointments and ensuring seamless coordination.- Consistently exceeded monthly sales targets, contributing significantly to the team’s commission achievements.- Customized and maintained the Salesforce.com Enterprise CRM system, enhancing client management processes.- Fostered collaborative relationships, handling sensitive legal and financial information with confidentiality and professionalism.- Coordinated with external business vendors during a significant company transition, ensuring operational continuity.**Marketing and Graphic Design** - Established comprehensive design and graphic standards, applying them across all marketing campaigns to ensure brand consistency.- Revamped all marketing materials, enhancing the visual appeal and effectiveness of communication with company members and external audiences.- Spearheaded marketing initiatives, including the design of new brochures, tradeshow displays, and presentations for various campaigns.- Developed and maintained HTML email templates, enriching client engagement through professional and aesthetically appealing communications.- Designed and executed direct mail campaigns, overseeing print production processes to deliver high-quality promotional materials.

St. Charles, Mo

-Managed customer relationships-Obtained Property and Casualty Insurance License-First point of contact for new and existing customers-Quoted, sold and cross sold new customers-Managed all office procedures and equipment

St. Louis, Mo

-Designed and created marketing displays on site at various location-Direct sales and marketing-Acted as the face of the product-Increased awareness and knowledge of the product

St. Charles, Mo

-Collaborated with small business clients to establish their image and identity-Created effective, innovative, quality communications and marketing materials-Worked within a budget to manage and run a successful graphic design business