- Handled customer inquiries, answered questions, and resolved problems in a timely manner- Developed and trained five customer service representatives on the proper handling of customer inquiries- Worked with United States Postal Service in handling with packages in order to be sent to the correct destination- Handled US lottery and scratchers for customers to help them understand how to play and pay out correct amounts of winnings- Organized Pride Cleaners dry cleaning and laundry for customers who used this location as a drop off point to receive their clothes on time and correctly- Manage the front end of the store when service managers needed to leave to do other assigned tasks