We offer full Application Managed Services and Business Process Outsourcing for HCM systems and HR processes. We also offer ad hoc access to HCM systems experts to augment your teams' capacity and skillset. Our US-based support services leverage over 24 years of HR and HCM experience. We offer the highest quality customer service and expert-level support to keep HCM systems operating smoothly and efficiently, allowing our clients to focus on more strategic HR matters.

Responsible for the the evolution and maturity of our Strategic Services including Program and Project management, Change Management, Testing support and Training.

Responsible for delivery of an integrated IT and Operations BPO engagement valued at 60 million dollars and supporting a client with 2 million customers. As the Director of Integrated Service Delivery, I was responsible for the coordinated execution of contracts that cover Applications, Infrastructure and operations, overseeing an organization of over 100 global team members. With a team that had extensive experience in retail energy markets, we provided strategy and thought leadership to our client.Responsible for maintenance and evolution of an SAP platform and various associatedapplications and the infrastructure required to manage the billing, invoicing, and customerservice of a retail electric and gas provider.• Scope includes delivery of contracted metrics via multiple global geographies, leadership ofPMO organization, risk and compliance, global mid-office, back-office and call centeroperations and incident management as well as the development of an innovation practice forthe client• Responsible for overall profitability and P&L management of the engagement for HCL• Led the organization and our client through the Coronavirus pandemic response, mobilizingback, mid and front office teams to work from home in multiple geographies including India,Guatemala, El Salvador, Canada and Texas.

As Product Portfolio Lead for End User Services (Enterprise Infrastructure), I led a team of product managers who oversee Email, Fax, Print, End User Applications, and Storage products for Global Citi employees. Key responsibilities included oversight and management of the product life cycle and total cost of ownership.

Responsible for product strategy and roadmap development for both residential and mass business commodity products, supporting acquisition and retention customer channels.

Resposible for providing support through reporting and analytics to sales and service functions of Operations department. Also responsible for budget and planning for Operations finances including long range plan development and incentive planning.

Create leadership development program for new college graduates joining TXU Energy as part of the program. Responsible for design of the program, recruitment and development of the members, and and management of the program activities.

Drove best in class customer service through partnership with vendors providing outsourced call center management to TXU Energy. Worked with vendors both on and off shore.

Led a team of business analysts responsible for documenting business requirements for new technology enhancements and completing user acceptance testing for new functionality and developed and managed defect management process.

Project management of large cross-functional technology enhancements and process improvements.

Review applications for sub-prime home loans and provide recommendation for underwriting approval.