Allison Smith Email & Phone Number

Woodstock, Ga, Us

Atlanta, Ga

Checkmarx, founded in 2006, is a leader in application security solutions, having developed the first platform for true Source Code Analysis (SCA) with its marquee solution: Static Application Security Testing (SAST). Our mission is in enabling organizations to secure applications from the start, reducing risk and cost along the way. Our platforms offer maximum application security for software developers and security experts throughout the Software Development Life Cycle (SDLC), in both… Show more Checkmarx, founded in 2006, is a leader in application security solutions, having developed the first platform for true Source Code Analysis (SCA) with its marquee solution: Static Application Security Testing (SAST). Our mission is in enabling organizations to secure applications from the start, reducing risk and cost along the way. Our platforms offer maximum application security for software developers and security experts throughout the Software Development Life Cycle (SDLC), in both Enterprise and Cloud platform models. Among the company's 1,000 customers are 5 of the world's top 10 software vendors and many Fortune 500 and government organizations, including SAP, Samsung, and Salesforce.com. For more information about Checkmarx, visit http://www.checkmarx.com or follow us on twitter: @checkmarx Show less

Atlanta, Ga

• Ensured technical support and customer service excellence, met and exceeded customer expectations with regards to performance and agreed metrics and benchmarks, and defined, implemented and followed quality processes aimed at providing effective customer service. • Managed work load, schedule, case management workflow, and assumed a leadership role in customer advocacy and escalation situations. • Developed and implemented support strategies to maintain the operational excellence of a… Show more • Ensured technical support and customer service excellence, met and exceeded customer expectations with regards to performance and agreed metrics and benchmarks, and defined, implemented and followed quality processes aimed at providing effective customer service. • Managed work load, schedule, case management workflow, and assumed a leadership role in customer advocacy and escalation situations. • Developed and implemented support strategies to maintain the operational excellence of a geographically dispersed team. • Established clearly defined department and individual goals and objectives and communicated these to associates through department meetings and individual performance planning. • Determined the departments staffing and training needs to support multiple products in a dynamic environment. • Provided level 3 support for customers. Show less

Atlanta, Ga

• Technical support consultant for Capax Discovery.• First 3 years I provided technical support for NearPoint email archiving software. • In March of 2015, I became the team manager as well as continuing to provide technical support for NearPoint clients.

Atlanta, Ga

• Served to enhance the technology relationship and assisted with the delivery of Nielsen technology services and solutions to Coca-Cola. • Worked closely with Coca-Cola to understand their business needs and coordinated appropriate Nielsen technology resources to deliver effective solutions.• Subject Matter Expert (SME) for legacy syndicated database deliverables as well as emerging technologies regarding functionality, capabilities, configuration options, and deployment options.… Show more • Served to enhance the technology relationship and assisted with the delivery of Nielsen technology services and solutions to Coca-Cola. • Worked closely with Coca-Cola to understand their business needs and coordinated appropriate Nielsen technology resources to deliver effective solutions.• Subject Matter Expert (SME) for legacy syndicated database deliverables as well as emerging technologies regarding functionality, capabilities, configuration options, and deployment options. • Managed all Nielsen software deployments for Nielsen solutions purchased and used by Coca-Cola.• Developed and conducted software demonstrations showcasing product benefits to both internal and external clients.• Provided implementation consultation to Nielsen Technology Deployment team in order to facilitate the installation, configuration, and administration associated with Nielsen software.• Acted as project manager for delivery of new technology solutions to Coca-Cola, which included design, build, configuration, deployment, and training for both Nielsen and Coca-Cola users. • Managed a close relationship with the Coca-Cola business and IT contacts, keeping them informed of technology requirements as they relate to Nielsen solutions (Office, Windows, VPN, firewall….).• Managed client reporting and database data extract needs by coordinating appropriate resources.• Created and managed Visual Basic scripts to automate database delivery procedures for users.• Held weekly meetings with Coca-Cola’s dedicated Nielsen Help Desk team to review and provide resolutions for all open issues.• Documented technical procedures for end-users and the Nielsen help desk team.• Developed and conducted internal and external training presentations among small and large groups. Show less

Atlanta, Ga

Cola Enterprises’ Corporate Headquarters.• Responsibilities included all computer, software, phone, server, printer, handheld and network support for over 400 end-users including outside Consultants, European users, and National Sales Executives. • Telecommunication support, which included punch downs and cross connects to the switch board, administration on the PBX and the voice mail system, and troubleshooting of issues.• Ensured that all problems and changes are documented… Show more Cola Enterprises’ Corporate Headquarters.• Responsibilities included all computer, software, phone, server, printer, handheld and network support for over 400 end-users including outside Consultants, European users, and National Sales Executives. • Telecommunication support, which included punch downs and cross connects to the switch board, administration on the PBX and the voice mail system, and troubleshooting of issues.• Ensured that all problems and changes are documented, monitored and reported on a daily basis.• Served as the Atlanta Computer Facility I.T. Account Manager for the Marietta and College Park Production plants and the Rome and Gainesville Sales Centers for 1 year.• Maintained support for the Executives Blackberries, Pocket PC handhelds and Palm OS-Based Handhelds.• Provided security administration over user and computer policies using Active Directory and Bindview.• Created training how-to documentation for both end-users and co-workers.• Subject Matter Expert/Administrator for the Wildwood Corporate File/Print server, and the SNAP server.• Supported VPN Remote Access. Show less