Allison Smith Email & Phone Number

Bethesda, Maryland, United States

•• Lead and manage a team of 4 associates and 10–15 contractors in executing IT Problem Management activities across Infrastructure, Sales, and Revenue Management.• Spearhead organizational change and alignment by designing and implementing the initial Problem Management framework, including process development, SLA management, and continuous improvement initiatives.• Develop and execute change management strategies to address high-impact recurring issues, reducing system downtime by implementing sustainable solutions.• Facilitate cross-functional collaboration and engage stakeholders from individual contributors to senior vice presidents through effective communication and advocacy.• Conduct enterprise-wide training and develop onboarding programs to ensure team alignment with new processes and organizational goals.• Lead resource planning and staffing for enterprise digital transformation projects, accurately forecasting needs for associates, contractors, and external vendors.• Orchestrated cross-functional collaboration across revenue management, sales, information technology, and customer representatives to ensure organizational alignment and drive business objectives• Mentor emerging leaders through the Voyage Recent Graduates and New Hire Mentorship programs, fostering a culture of continuous learning and development.• Selected for the Emerging Leaders Program (ELP), representing the top high-potential leaders at headquarters, focused on 10 months of business leadership training

Gaithersburg, Maryland

• Responsible for development and maintenance of enterprise collaboration services and desktop applications roadmap, including Office 365, antivirus, and real-time services• Develop and monitor processes to ensure accurate billing and recovery for all services• Monitor adoption and deployment of services, developing training and change management programs and collateral as required• Create and use analytic dashboards in PowerBI and other tools to anticipate future business needs around monitored services• Consult with business partners to identify needs, evaluate technical options, recommend solutions, and manage implementation

Bethesda, Maryland

• Serve as senior technical resource, and architect for enterprise workplace services, including Office 365, Marriott Global Source internal intranet, and email• Manage Office 365 support and service design team, delegating assignments and coordinating work as required• Responsible for roadmap and service coordination for all enterprise workplace services, including file sharing, chat, web conferencing, mail integration, SharePoint Online portal, and desktop productivity.• Responsible for vendor management and coordination across the workplace services stack. Primary vendors include Alfresco, Atos, Microsoft, and Premier Global Inc• Design and deliver enterprise wide training, awareness, and adoption programs for Office 365. Also, responsible for “train the trainer” program.• Coordinate with other internal teams, such as security and enterprise voice, to identify areas of overlap, reduce risk, and maximize successful adoption of workplace services.

Gaithersburg, Md

• Serve as the tier 3 escalation point for Group Policy• Designed and implemented a secure, global, desktop environment for Windows 7 machines and ensured compatibility with legacy operating systems• Performed application compatibility testing, and remediation when needed, for the new Windows 7 desktop image• Secure desktops, laptops, and servers globally using AppLocker and Websense• Serve as the primary technical resource for the Windows 7 pre-pilot and pilot

• Performed a migration for over 2,000 users from Exchange 2003 to 2007• Architect and perform migrations to Exchange 2010 and Windows 7• Architect and perform upgrades and migrations to Active Directory 2008 & 2008 R2• Installed, configured, and maintained servers running Windows 2003 and 2008• Designed and implemented a Sharepoint portal for over 1,000 users• Served as primary messaging engineer for an organization with over 1,000 users (Exchange, Blackberry Enterprise Server, Active Sync, Sharepoint, and OCS)• Use tools such as Spotlight on Exchange and Spotlight on AD to monitor and optimize customer environments• Design and maintain backup solutions• Develop and implement patch management solutions using Secure Update Services (SUS) and Windows Update Services (WUS)• Support and design of Microsoft SMS, MOM, AD, LCS, OCS and Exchange solutions• Create and implement Disaster Recovery and Business Continuity plans• Configure, convert, and administer virtual machines using tools from VMware• Served as Microsoft SME for the presales team, providing presentations, performing demonstrations, and answering questions for federal and commercial customers• Served as the project manager for multiple Exchange 2007/2010 and AD 2008 upgrades and migrations• Created diagrams in Microsoft Visio of customer designs, both current and proposed

Germantown, Md

• Monitored and troubleshot network backup solutions using Veritas Backup Exec• Planned, configured, and implemented SUS to automate patch management• Troubleshot problems with desktop and network applications• Designed, built, deployed, and troubleshot Windows Server 2000 and 2003 servers• Developed, built, and deployed enterprise Windows XP image using Remote Installation Services (RIS) on Windows 2000 and 2003 Server • Designed and implemented antivirus, anti-malware, and anti-spyware solution utilizing MacAfee E-Policy Orchestrator, Trend Micro Antivirus, and Ad-Aware• Installed, configured, and customized Microsoft Project Server for enterprise use• Installed, administered, configured, and monitored Microsoft Exchange 2000 and 2003 servers (including an active-passive cluster)