Maintain database files for direct mail clients from various industries: debt settlement, loan modification, foreclosure, auto warranty, etc. Create database file templates, organize, format, and consolidate data into easily accessible inventory files. Filter data based on individual client criteria to extract relevant records for direct mail campaigns. Analyze marketing campaign state list and call records to determine most successful areas for future marketing campaigns. Manage projects for multiple clients simultaneously and produce database files for direct mailers in a demanding, time-sensitive, results-oriented environment.

Prepared deposits and posted payments to customer accounts. Created and mailed invoices to customers. Assisted accounting department with collections. Personally managed many large customer accounts. Worked with customer service and the warehouse to solve any shipping errors. Managed accounts receivable end-of-month duties ensuring that all monthly sales orders were shipped on time. Improved timely collections of past-due accounts Reduced outstanding end-of-month shipments

Assisted president with day-to-day activities such as project management, client relations and dry utility coordination. Assisted Operations Manager with deposits, Accounts Payable, and Accounts Receivable. Contacted utilities and engineers on a daily basis to troubleshoot and ensure project efficiency. Responsible for Contract Management Services resulting in a more rapid refund process. Created, organized, and established information center for manuals and schematics resulting in better access to necessary information and less time searching for it.

Assisted business customers with all banking transactions including deposits, check cashing, wires, and cash exchanges, as well as opening and closing accounts. Worked on multiple projects such as tracking sales, taking inventory and purchasing supplies. Assisted in account research and troubleshooting, and record management. Created incentive program for branch’s “11 Ways to WOW!” Customer Service scores resulting in an increase from 4.4 to 4.7 average. Earned the title “Expert Teller” in 2004. Retained the title in 2005-2006. Appointed to the position of “Teller Ambassador” representing the branch at regional conferences and customer service workshops.