Allison Strunk Email & Phone Number

Indianpolis, Indiana

Successfully completed management in training course. My primary duties include researching, quoting, and finalizing travel reservations for hotels, cruises, flights, car rentals, sightseeing, etc. I also communicate directly with clients regarding travel suggestions, strategies for booking, solving problems, and previously confirmed reservations both over the phone and by email. I work across multiple GDS systems (such as Amadeus) and other online platforms, and with many different vendors, in order to confirm bookings. I accurately and efficiently process regular and time-sensitive payments, and coordinate mailing of important travel documents to clients.

Indianapolis, Indiana

Promoted to travel agent, based on excellent performance. Trained and motivated new hires to success by coaching and call monitoring to ensure the agent was able to provide quality service. Planned and confirmed reservations over the phone using both cash and timeshare vacation points. Provided exceptional customer service by answering questions, resolving issues and complaints, taking payments, providing alternatives, and de-escalating customer concerns. Consistently received high customer satisfaction scores of 9 or 10, out of 10 total.

Indianapolis, Indiana Area

Worked events on a contracted basis where Accent Indy contacted me if they needed event staff assistance. Worked in teams, both small and large, to prepare for special events throughout Indianapolis. Actively communicated with guests during events, including providing entertainment and leading event stations/areas throughout the event facility both independently and as a team member. Restored the meeting place after each event, including tearing down equipment, props, etc. Facilitated genuine customer service relationships with guests, clients, vendors, and hotel management staff.

Ball State University

Planned, set up, and tore down various styles of service including: buffet lines, small formal dining rooms, meeting rooms, large banquets and full bars (cash and host). Selected repeatedly for university president’s events with high profile guests. Responsibly served food and alcoholic beverages to guests and processed cash transactions. Worked interdepartmentally in transporting carts and materials by car/truck to offsite locations. Coordinated food delivery to buffet lines and dining rooms to meet client specifications.

Muncie, Indiana Area

Organized and facilitated the execution of various events including: weddings, large community events, private functions, and the weekly farmer’s market with over 1,000 attendees. Led and managed teams of employees and volunteers to facilitate a premium event experience. Creatively designed menus while accommodating special dietary restrictions and monitoring costs. Communicated directly with clients in all stages of the event process, ensuring their needs are met. Worked closely with the executive chef and sous chef to prepare and serve meals for upwards of 300 people. Ensured events were set up according to client specifications before service.

Muncie, Indiana Area

Assisted guests attending events and recording attendance. Answered service inquiries regarding admission, direction, and disability service. Provided security during Ball State University events at entrance gates and within the facility.

Indianapolis, Indiana Area

Greeted guests, making them feel welcome while meeting their individual needs, such as taking drink orders, entertaining small children, and answering queries regarding the menu and service. Maintained and organized the guest wait list, as well as the facility seating charts of the facility containing around 60 tables, and seating capacity of about 260 people. Scheduled reservations, took carry out orders, and communicated with guests over the phone. Operated the restaurant’s online MICROS system for seating guests, managing reservations, and the seating chart. Trained new employees.

Bachelor Of Arts (B.A.), Hospitality Administration/Management, 3.58 Gpa

Activities and Societies: Phi Upsilon Omicron, Hospitality and Food Management Association Consistently received several Dean's List.

Bachelor Of Arts (B.A.), Spanish Language And Literature, 3.58 Gpa

Activities and Societies: Phi Upsilon Omicron, Hospitality and Food Management Association Overseas study program in Segovia, Spain for 1.