• Conducts interviews with clients by phone/in person at various locations such as offices, community centres, City facilities, and client's homes • Collects, documents and evaluates information to determine client’s initial/ongoing eligibility for assistance according to the Ontario Works Act, Ontario Disability Support Program and other applicable legislation • Compiles and verifies client information by contacting various sources (e.g. financial institutions, employers, landlords, etc.) • Identifies and evaluates client needs to develop service plans using Ontario Works employment support programs. Advocates on behalf of clients for services in areas of career opportunities, life skills, education, health, housing and community support systems, etc. Ensures clients’ access to all available program benefits • Updates, revises and prioritizes service plans in conjunction with clients in accordance with legislative requirements and in response to changes in client circumstances (e.g. change in legislation, family circumstances, etc.) • Ensures responsible expenditure of public funds by monitoring and reviewing eligibility, amounts of assistance and entitlement of clients. Makes adjustments to reflect changes in client’s status (e.g. medical, employment, etc.) Issues funds to clients. Processes collection of overpayments and negotiates repayment schedules as required • Provides immediate first call resolution to clients, processes the first stage of an Ontario Works application and answers general inquiries

Position Summary: As the Director of Admissions I'm responsible for the overall performance and management of the campus admissions department. I provide guidance and leadership for the individual Admissions Officer and is responsible for reaching and exceeding enrollment budgets and goals. • Manage day-to-day performance of the admissions team to achieve enrollment targets• Work closely with the COO & CEO in creating budgets, initiatives, strategies, etc. • Implement admissions policies including development of inquiries, understanding inquiry flow, appointment setting, and interviewing processes strategies • Provide guidance, training, and leadership to support admissions operations objectives and goals • Hire, train, and review the performance of Admissions Officer• Assist in recruiting, qualifying and enrolling new students into college programs; • Maintain communication with prospective students throughout all stages of the recruitment and admission process via CRM • Interview prospective students to determine eligibility • Complete enrollment documentation in line with compliance requirements • Continued follow up with student to ensure start and periodically throughout their program • Enter, update and maintain records within the college’s CRM • Participate in and lead regularly scheduled admissions meetings to discuss targets, goals and strategies • Work professionally in a team environment

• Provide support to tenants living in housing and hostels who face challenges including poverty, mental health, addictions, abuse, social isolation etc.• Working with individual with hoarding behaviours and who have mental health and addiction issues.• Assist clients with setting and attaining their goals.• Provide support including work readiness, basic life management skills, anger management, addiction counseling, assertive communication, giving and receiving feedback, self-esteem, conflict resolution, problem solving and managing change.

 Greet and welcome clients, visitors and guests at the Reception desk in person and over the phone Screen and direct calls from multi-line phone to appropriate staff members and SfC departments; take messages and convey to the appropriate staff members, volunteers or placement students  Scan, fax, distribute files, copy documents as needed Enforce security regulations at all times Refer clients to appropriate internal/external programs and services after checking eligibility, initial language level and settlement/employment needs Provide accurate and timely information on community resources while exercise my time management skills Participate in agency marketing, events and promotions to various stakeholders including networking sessions and special events Assist in organizing special SfC functions such as AGM, Conferences, media events, Pioneers for Change, Alumni meetings, celebrations, fundraising activities and other staff activities Participate in community outreach to promote SfC programs and services Maintain client records and referrals for various projects/programs as required Experience using Microsoft Office

NETWORKING & ENTREPRENEUR PROGRAM •Responsible for program recruitment and registration/intake process for various programs and events•Plan and execute speed networking/ mentoring event for entrepreneurs•Screen, match and complete orientations for mentors and mentees•Facilitate mentoring program for aspiring entrepreneursYOUTH PROGRAM •Have one-on-one sessions with youth about career goals and program expectations•Develop outreach strategy and build partnership with community agencies•Perform the responsibilities of building and maintaining good rapport with the clients and local community agencies•Ensured that program met the goals and expectations of the funding sources•Handle the tasks of performing administrative tasks like handling petty cash and preparing weekly reports of the program

•Provided support, information, referral and follow up with individuals on a variety of settlement issues•Advocating for clients with eviction preventions and housing stabilization.•Assist client with housing application and letters•Call clients to confirm appointments and or secure appointments with other agencies

•Case management and intake assessment and recruitment for program participant •Outreach, assessment and ongoing support by setting goals and follow-upping with clients.•Met with clients to assess their progress, provided support and discussed any difficulties or problems•Support clients to sort out options and develop plans of action while providing needed assistance•Collected documents and evaluated information to determine client’s eligibility

•Assisted Volunteer Coordinator with training new volunteers and scheduling appointments•Assisted clients in locating and utilizing community resources including financial assistance, housing, transportation and other referral services; including workshop facilitating •Assist School agers with homework and assignments