Allison W. Email and Phone Number

Career Link- Illinois WorkNet Pekin IL 2020 - PresentCareer PlannerCurrently works with economically disadvantaged youth, adults and dislocated (laid-off) workers to help them obtain self sufficiency.Interviewing clients to record and assess information to determine clients' educational funding opportunities while providing counseling and supporting services.Maintaining case management records.Interviewing and assessing customers with the ability to establish priorities, work independently or as a team member, and complete objectives without direct supervision.Ensuring proper eligibility documents in the file and the customer meets compliance with federal legislation and state and local policy for the Workforce Investment Act (WIOA) Title I Adult and Dislocated Worker

Reviewed the hospital census and utilized established referral methods to identify self-pay patients on a daily basis.Screened patients and family members for state, county and federal eligibility assistance programs.Identified specific patient needs and directed them to the appropriate agency for assistance.Managed patient caseloads daily following through completion for approval or denial.Maintained a professional relationship with the hospital staff of all levels and departments.Worked directly with the Il Dept. of Medicaid local offices to provide additional documentation to expedite approvals for client transfer to facilities.

Managed a fleet of 15-25 drivers daily by providing training and education while ensuring the drivers focus on reaching on time deliveries and company goals.Maintained DOT compliance and reporting as it related to the fleet.Handled inbound and outbound logistics operations while providing excellent customer service and guidance.Resolved problems concerning shippers, brokers, and customers.Developed and maintained outside relationships with vendors.

Account Resolution AssociateEngagement Team Lead 2018Supervised a team of 8 on multiple projects based on the hospital FOCUS system.Performed daily commercial billing and claim functions for the billing office to ensure accurate processing to exceed revenue cycle expectations.Maintained Epic work-queues assisting offices, patients, and coworkers with issues requiring additional research for billing.Worked on correcting provider and AR errors completing required documentation such as authorizations, certificates of medical necessity and coding.Worked daily to resolve carrier denials for proper payment of claims with provider reps.Intervened with customer calls in the event of escalation, and provided assistance for resolution.

Account Resolution AssociateEngagement Team Lead 2018Supervised a team of 8 on multiple projects based on the hospital FOCUS system.Performed daily commercial billing and claim functions for the billing office to ensure accurate processing to exceed revenue cycle expectations.Maintained Epic work-queues assisting offices, patients, and coworkers with issues requiring additional research for billing.Worked on correcting provider and AR errors completing required documentation such as authorizations, certificates of medical necessity and coding.Worked daily to resolve carrier denials for proper payment of claims with provider reps.Intervened with customer calls in the event of escalation, and provided assistance for resolution.

Responsible for processing transactions on all commercial lines policies. Duties include data input, rating, coding, verifying and forms attachment for all commercial lines policies.• Work directly with Underwriting and Audit staff on insuring the accuracy and completeness of all commercial lines transaction in order to maximize the quality of the commercial insurance product delivered to our customers.• Act in a support role for our Underwriting and Assistant Underwriting staff.

Preparation for identifying, investigating, and posting from multiple reports for refund processing for all OSFMG clinic sites and MSO clients.

Responsibilities included coordination of all financials for the facility with accountability for monitoring all areas of billing and collections to insure against fraudulent, abusive and illegal activities.

All administrative responsibilities including compiling and maintaining all personnel and medical records, assuring compliance with all applicable Federal and State Labor Laws as well as maintaining compliance with OSHA standards.

Provisioned user accounts in IMAP for company wide computer systems covering thousands of employees; direct hire and contract. Sarbanes - Oxley Compliant & Six Sigma Green Belt.