Customer Success Manager
CurrentCLEVVA is an award-winning web platform used to build, maintain and deploy digital experts that help customers self-solve their queries, issues and complaints.The reason we spend our days and nights doing this is because we realise that unless we help people become assets and not liabilities within organisations, artificial intelligence will soon make staff redundant. This is because many required decisions and actions are effectively driven by a known organisational formula, and technology is better than people with repeating known formula.From a Channel Management perspective I am responsible for developing, servicing, and growing relationships with CLEVVA's channel partners. My role includes building out the CLEVVA Partner Program and successfully rolling this out to our existing Partner base, as well as on-boarding new Partners.From a Relationship Manager perspective I am responsible for building and preserving trusting relationships with our customers. I am an excellent communicator, able to work with sales and marketing teams and build rapport with customers. I am a strategic thinker with strong problem-solving skills.