• Leading cross-functional teams to deliver AI-driven solutions using Azure OpenAI Services with a focus on security and scalability.• Managing the implementation of RAG (Retrieval-Augmented Generation) frameworks• Coordinating the integration of components like text embedding LLMs, blob storage, and semantic search to deliver optimized and cost-effective AI models.• Utilizing Agile methodologies to manage project timelines, team performance, and seamless delivery of generative AI and voice integration projects.• Spearheaded consulting services and resource management, ensuring optimal project delivery and client satisfaction.• Integral part of the executive team, directly reporting to the CEO.• Mastered resource utilization to maximize efficiency and productivity.• Enhanced customer engagement by collaborating with the sales team, translating technical assessments into actionable functional and non-functional requirements.• Led a team of developers, meticulously overseeing project specifications, timelines, and progress to ensure high-quality deliverables.• Crafted detailed specifications, schedules, cost estimations, quality control, and test plans to streamline project execution.• Supported product backlog refinement, ensuring alignment with product vision and priorities.• Defined project scope and lifecycle with clients, leveraging project management expertise for seamless production.• Implemented advanced coaching techniques to bolster team skills, foster motivation, and enhance workplace empathy, driving overall efficiency.• Coordinated with external vendors to deliver flawless software solutions, ensuring maximum task effectiveness.• Provided value-driven leadership and robust project management, building a capable team to meet global demands.

• Innovated leadership methodologies and approaches, adding significant value through expert insights.• Maintained and facilitated sprint backlogs and planning, ensuring smooth workflow and project progression.• Guided team members in the effective application of Scrum methodology, driving continuous improvement and enhanced performance.• Assisted in product backlog refinement, ensuring comprehensive and prioritized task lists.• Designed software enhancement requests and facilitated development sessions to ensure alignment with requirements.• Defined project scope and lifecycle, applying project management expertise for structured production.• Utilized advanced coaching techniques to empower staff, foster motivation, and improve efficiency.• Ensured effective use of key Scrum artifacts, including product backlogs, sprint backlogs, and sprint burndown charts.• Developed specifications and comprehensive project documentation, identifying and mitigating potential risks.• Collaborated with external vendors to deliver optimal software solutions.

Elements of coaching conversation• Conversation arch• Levels of listening• Open-ended inquiry• Reflections• Goals• StrengthsCoaching psychology science• Neuroplasticity• Self-determination theory• Basic psychological needs• Extrinsic and intrinsic motivation• Transtheoretical modelAdvanced coaching techniques• Motivational interviewing• Appreciative inquiry• Immunity to changeCoaching skills• Empathy• Unconditional positive regard• Mindfulness• Group coaching• Games

Integration Project:Details:Integration of different 3rd party systems with our current software using rest API's where the data is returned as JSON. Integrating with web services for customer with sensitive data sitting behind an OTP function.Key Responsibilities:• Development schedule and task balancing • Maintain sprint backlogs and facilitate sprint planning• Design software enhancement requests and facilitate sessions with the development team to ensure the correct requirements are followed by dev team • Act as Scrum master for teams with a focus on guiding the teams towards improving the way they work and becoming a high-performance team• Facilitate scrum ceremonies such as sprint planning, daily stand-ups, retrospective and sprint reviews• Ensure key scrum artefacts such as the product backlog, sprint backlog, sprint burndown chart, etc. are created and effectively utilised• Assist the product owner with product backlog refinement• Maintain relevant metrics that help the team understand how they are doing

Insights Projects:Details:Facilitating the requirements gathering and development of reports for the operations team of the client. Facilitate and management of a third-party solution that built the on-site data warehouse and built the tabular model for the data that would be pulled from multiple systems. Facilitate and manage the teams that built the reports on Power BI, and I was responsible for the design of software enhancement requests and facilitated the sessions with the development team to ensure the correct requirements are followed.Key Responsibilities:• Development schedule and task balancing • Maintain sprint backlogs and facilitate sprint planning• Design software enhancement requests and facilitate sessions with the development team to ensure the correct requirements are followed by dev team • Act as Scrum master for teams with a focus on guiding the teams towards improving the way they work and becoming a high-performance team• Facilitate scrum ceremonies such as sprint planning, daily stand-ups, retrospective and sprint reviews• Ensure key scrum artefacts such as the product backlog, sprint backlog, sprint burndown chart, etc. are created and effectively utilised• Assist the product owner with product backlog refinement• Maintain relevant metrics that help the team understand how they are doing

Customer-facing Self Service:Details:• Gather Functional Requirements - During the project development lifecycle, I gathered the requirements and specifications from clients and users. I work closely with sales team members and enterprise architects as well as the SME’s from the different business areas to gain a complete sense of client expectations and limitations before undertaking a major development project. As part of this process, I examined existing systems and programs to identify areas for improvement and integration.• Develop Specifications – Using the functional requirements and existing systems to develop project specifications. With this, I also developed schedules and test plans, prepare documentation based on analyst reports, and assemble documents presenting project guidelines and milestones to team members whilst identifying potential issues and risks between systems and client specifications and propose new solutions to work around these limitations.• Determine Project Scope – Determined the project’s scope before developers begin any major work. Also identified areas where implementation may require more solutions to be successful. Throughout this process, I communicate with architects, developers, and clients.• Lead Development Teams - Throughout the development lifecycle, I directed and oversaw the activities of a team of developers, ensuring that specifications and requirements are clearly articulated to the development teams. I also monitored timelines and progress to ensure that team members are adhering to these specifications. • Interface Directly with Clients - From the initial conversations to determine project scope and specifications to the final presentation of software solutions• Manage External Vendors – I worked with outside vendors to develop and implement specific aspects of the software solution.

Agent Assist Build:Details and responsibilities:• Planning and Defining Scope• Activity Planning and Sequencing• Resource Planning• Developing Schedules• Time Estimating• Cost Estimating• Developing a Budget• Documentation• Creating Charts and Schedules• Risk Analysis• Managing Risks and Issues• Monitoring and Reporting Progress• Team Leadership• Strategic Influencing• Business Partnering• Working with Vendors• Scalability, Interoperability and Portability Analysis• Controlling Quality

• Responsible for assisting the SME in documenting business process solutions with regards to Materials Management• Creating Course Design Documents for Materials Management• Responsible for creating the Training Needs Analysis and engaging with the stakeholders in the relevant areas• Responsible for developing Learner Guides for the Materials Management module.Some of the processes covered:• SRM Navigation and Procurement• MIGO Movements• Purchase Orders• Purchase Requisitions• Contracts• Imports• Master Data• Query Management• Responsible for developing Learner Guides for the Supply Chain Planning module.• Some of the processes covered:• Production Planning• Supply Planning• MRP• Materials Planning• Tactical Planning• Export• Demand Planning• Responsible for developing Learner Guides for the Warehousing module.• Some of the processes covered:• PD Print, Load and Despatch including the third party• SD Print, Picking, Load, Despatch and• Delivery and Billing• SD Settlement• RSC Corrections• Pod Management• Stock Count• Write Off's (Incl. Trep's)• Operational Reports• Production Sign Off• Production Transacting• Rework and Recording• Financial Reports• Random Checking• Access Control• Delivery and Billing• SD Settlement• RSC Corrections• Operational Reports• Financial Reports• Access Control• PD Distribution

• Responsible for developing training material on the End to End process for the project on the Supply Chain SAP module.• Responsible for developing training material on the End to End process for the project on the MM SAP module.• Responsible for developing training material on the End to End process for the project on the MDG SAP module.• I was responsible for developing training material for the project on Master Data Management and the use of the data management tool (MDG).• I was responsible for developing training material for the project on Supply Chain/MM module.• Some of the processes covered:• Load and Ship Orders• Manage Returns and Reverse Logistics• Manage Vendor Invoices• Create And Maintain Purchase Requisitions• Perform Demand Management• Manage and Monitor Transport• Manage Freight Tariff Discrepancies And Additional Charges• Internal Storage and Warehouse Operations• Receive and Put Away Material• I was responsible for developing training material for the project on the Ariba module.• Sourcing• Contract Management• Supplier Performance Management• Spend Analytics• Trained MM/SCM business processes affected by the changes in the SAP Modules.• Trained MM/SCM transactional processes to the business users using ECC6.• Trained key users on the process and use of the Ariba tool.

• Assisted in the role out of the new business ODP (Organizational Design Protocol)• Assisted with the role out of all the Functions, Sub-functions and KPTs (Key Position Types) changes into the business and the adjustments in mandatory training (through new/changed Global Job Groups)• Assisted in the integration of the OD changes into SAP with two phases.• Assisted in the development of the HR Training Governance Framework for the business• Assisted in the development of the HR Training Governance for the entire business• Assisted in the Change Management team for the role out of the ODP changes• Process documentation• Information Analysis• Conducting Analysis workshops • Documenting business process solutions• Investigating user-specific (out of SAP standards) requirements • Analysis Workshops (generate knowledge about the current business process)• Mapping and Gap Analysis and documentation

• Managed 9 Trainers BI, FI, WM, HSEC, GRC, Supply and Production Integration• Manage Training delivery planning and activities in conjunction with the Learning and Development Support Lead• Status tracking of all deliverables• Status meetings with Key Stakeholders• Solution support across different SAP modules• Support and coach the 1SAP Release 4 Training Team in the execution of training delivery tasks to ensure successful training deployment for the CSG/Asset• Act as a single point of contact for all Training deployment related queries and issues• Manage Training delivery planning, set up, localization and activities in conjunction with the Learning and Performance Support Lead• Work with the Learning and Performance Support Lead, Deployment Lead and Scheduling and Logistics Coordinator to monitor training attendance, review and interpret evaluations and assist with identification and management of related issues during the delivery phase.

Independent SAP Trainer• Responsible for developing Lesson Plans for Risk Management (GRC)• Responsible for developing Lesson Plans for SOX (GRC)• Responsible for developing Lesson Plans for Contract Management (CMS)• Trained Risk Management and the use of the GRC tool to end users• Trained SOX compliance and the use of the GRC tool to end users• Trained Control Owners on the end to end process and use of GRC tool• Trained Risk Owners on the end to end process and use of the GRC tool• Trained Risk Management and the use of the GRC tool to management• Trained the end to end Contract Management process and the use of CMS to end users• Trained the end to end Contract Management process and the use of CMS to managers• Trained BI to end users and managers on the Procurement modules• Trained BI to end users and managers on the Supply (Contract) modules• Developed training material for the general PTP MM processes• Trained end users on the general PTP MM processes• Part of all the BI training included Metrics calculations and reconciliations of their KPI based metrics and how they filter through the different levels of reports, from their Asset Reports to the Functional Metrics Reports and Base Line Reports.

• Managed 3 Trainers/Developers across multiple areas (BI, S&C, MDM)• Support and coach the Release 3 (BI, S&C, MDM) Training Team in the execution of training delivery tasks to ensure successful training deployment for the different streams globally• Information Analysis• Conducting Analysis workshops • Investigating user-specific requirements • Act as a single point of contact for all Training deployment-related queries and issues between Project and Country (Europe)• Part of the Master Data Management Process education• Plan and execute Train the Trainer activities, including Training Skills for the streams (BI, S&C, MDM). This was to my own team and for country-specific trainers• Manage Training delivery planning, the client set up, localization and activities in conjunction with the Learning and Development Support Lead• Review and sign off all deliverables and sub deliverables related to the Implementation Approach• Status tracking of all deliverables• Status meetings with Key Stakeholders• Solution support across BI, S&C and MDM• Engagement with Solution Owners and Business Partners to achieve effective training solutions• Assisted Live Countries with Business As Usual (BAU) retrofit material and support • Advised BAU process to countries on upcoming releases and method of training

• I was responsible for developing training material for the project on the Solution Manager SAP module.• Developed training material for the project on Business Process Monitoring.• Developed training material for the project on Early Watch Alerts.• Developed training material for the project on Trace Analysis and Host Analysis.• Created quick reference guides for the business users from the facilitator guides created.• Responsible for creating Course Design Documents and Work Packages for all courses.• Created simulations using the SAP tool SPP for users.

• I was responsible for developing training material for the project on the Materials Management SAP module.• Developing training material for the project on the SRM V7 module.• Responsible for developing training material for the project on Master Data Management and the use of the data management tool Cransoft• Testing/Analysing of Master Data Management process• Testing of the Master Data Management tool• Trained Master Data Management and the use of the data management tool Cransoft• Created quick reference guides for the business users from the facilitator guides created• Trained SAP Navigation to users from the business• Trained MM business processes affected by the changes in the SAP Modules• Trained users on SRM and on the changes with the upgrade to V7• Trained MM transactional processes to the business users using ECC6• Trained users on IM (Information Management) processes and reports• Trained BI to end-users and managers on the Procurement modules• Trained BI to end-users and managers on the Supply (Contract) modules• Part of all the BI training included Metrics calculations and reconciliations of their KPI based metrics and how they filter through the different levels of reports, from their Asset Reports to the Functional Metrics Reports and Base Line Reports.• Trained users on specific HR modules (ESS / MSS)• Assisted with the streaming of courses on ICan (E-Learning Platform)• Loading of all lessons created in SPP and then loaded on SAB’s e-learning platform.• IM Training Documentation Lead• Development of SPP (E-learning) training assessments• BEx (Business Explorer) Developer and Trainer• Master Data Management Implementation• SRM7 Implementation• Development of assessments and Full courses for MM, MDM and IM using RWD (E-learning)• System Support

• Demo systems and best business practises to prospective clients• Process documentation• Information Analysis• Conducting Analysis workshops • Documenting business process solutions• Investigating user-specific requirements • Analysis Workshops (generate knowledge about the current business process)• Mapping and Gap Analysis and documentation• Software installations (MyInventory) and upgrades, using Oracle as a platform• Training users on Master Data configuration, creation and maintenance• In certain instances assisting users in creating their master data while in the building phase• Documenting End to End scenarios• Training of users (including management) of the End to End scenarios• Training of users (including management) of the system• Travelled internationally performing the following tasks: • Process Documentation • Information Analysis • Conducting Analysis workshops • Documenting business process solutions • Investigating user-specific requirements • Mapping and Gap Analysis and documentation • Software installations (MyInventory) and upgrades, using Oracle as a platform • Training users on Master Data configuration, creation and maintenance • In certain instances assisting users in creating their master data while in the building phase • Documenting End to End scenarios • Training of users (including management) of the End to End scenarios • Training of users (including management) of the system