Allison Rose Email & Phone Number

Housing Operations

• Coordinated all internal and external reservation requests for University Housing spaces• Created confirmations, contracts and invoices for tenants • Managed online forms for Commencement and Summer Intern Housing• Created visual reports of housing data

Summer Intern Housing Program

• Assisted management of over 500 conference participants for a $1.2 million summer housing program• Created reports regarding housing data and revenue• Participated in on-call shifts for emergency situations and answered all emails and voicemails• Resolved customer complaints through phone, email, and in-person interactions• Gave campus tours to potential clients and completed apartment inspections• Handled rent payments, deadlines, and kept records of parking pass distribution • Maintained open communication and professional demeanor with conference organizers and employees• Awarded “Staff Member of the Week” twice for going above and beyond in customer service

Atlanta

• Provided exceptional patron service in distribution and communication• Developed relationships with guests to promote brand loyalty and consistently create positive experiences• Trained new team members• Awarded January 2015 Employee of the Month for multiple positive reviews from customer service surveys