- Managed day-to-day operations, supported financial processes, and actively contributed to the formulation and execution of business strategies.- Conceptualized, designed, and executed a dynamic website from inception to completion, ensuring seamless user experience and brand cohesion. Responsible for ongoing management, updates, and optimizations to drive engagement and meet evolving business needs.- Led the development of a comprehensive virtual course, overseeing all stages from initial conception to successful rollout. Designed engaging course content, implemented effective instructional design strategies, and managed the seamless integration of multimedia elements, resulting in enhanced learning outcomes and positive participant feedback.

- Led the successful implementation of impactful change management initiatives across enterprise business units, resulting in improved organizational agility, heightened employee engagement, and enhanced operational effectiveness. Initiatives included employee culture enhancement, patient-centric delivery, IT-based automation, project management optimization, and process framework establishment.- Developed, designed, and executed comprehensive process documentation, communications, training programs, measurement plans, and resources for dedicated service line and enterprise-wide initiatives, resulting in significant improvements in change adoption, service delivery, and organizational efficiency.- Served as a change agent in partnership with senior leadership to support adoption and compliance on strategic initiatives driving enterprise efficiency and growth.- Consulted various business units on content creation and collaboration strategies, leading to the efficient establishment of resource hubs via the SharePoint content management system, and implemented governance protocols to maintain a reliable source of truth, thereby enhancing information accessibility, decision-making processes, and knowledge-sharing.- Supported the successful mentoring and coaching of new team members by creating onboarding plans and monitoring progress in the initial 90 days, achieving seamless integration with 100% retention.

- Championed agency integration efforts from acquisitions with the creation and execution of shared resourcing processes, connecting enterprise business needs with 1,400+ agency employees.- Led stakeholders through process definition workshops while overseeing playbook creation, reporting efforts, status meetings, and knowledge-sharing.- Formulated automation and efficiency improvements in agency processes by restructuring templates and implementing QA measures and Quality Management Systems (QMS) requirements across all assets.- Owned and managed agency process framework and team enterprise content management sites, including associated SOPs and best practices. - Executed reorganization and redesign of sites, managed content and template library, and maintained stakeholder relationships.- Reinforced the agency audit program, achieving a 300% year-over-year increase in audit volume by conducting meticulous internal project audits, systematically collecting data, generating comprehensive reports, and delivering impactful feedback to senior leadership, in turn fortifying organizational compliance and performance standards.- Created and implemented training materials, supporting documentation, and additional deliverables for internal initiatives, thereby enhancing staff competency and efficiency, resulting in streamlined workflows and improved overall organizational effectiveness.

- Orchestrated collaborative initiatives with executives, medical professionals, donors, and post-doctoral fellows, successfully delivering program solutions and advancing organizational and program goals.- Organized Cancer Center faculty events, fundraisers, and executive meetings, including development and distribution of correspondence, presentation materials, advertisements, and speaker and travel logistics.- Anticipated needs and completed time sensitive tasks to ensure the Director was able to focus their energy on the highest level of leadership in the Lurie Comprehensive Cancer Center.

Labeled and classified data to train AI machine learning algorithms. Completed annotation tasks, such as including image tagging, text categorization, and speech-to-text transcription.

- Led the Prior Authorization department and managed all client cases. Successfully advocated for medication and treatment approvals by collecting patient information, submitting applications and appeals, and bridging the gap between patients, physicians, pharmaceutical companies, and insurance representatives.- Managed patient health records and cancer database, ensuring continuity and completion of care.- Consistently ensured 100% compliance with legal and regulatory requirements, including HIPAA, by safeguarding confidential patient information and completing ongoing training and policy reviews.

- Created and executed social media and email marketing strategies, leading to enhanced visibility and involvement in foundation and hospital events.- Maintained partner relationships, including sponsors, local businesses, and community organizations, to secure in-kind donations and sponsorships, leading to reduced event costs and increased revenue.- Organized and updated donor, colleague, and financial databases to ensure accurate metrics reporting.

Supported individuals with disabilities to reach relational and community goals of independence.