Allison Lyons Email & Phone Number

New York, NY, US

Chicago, IL, US

• Developed and presented functional designs utilizing empathetic and user-centered design methodologies.
• Facilitated meetings with 20 stakeholders who represented 5 diverse departments within the state government.
• Gathered requirements to ensure a comprehensive understanding of the business needs.
• Generated and organized test data for effective testing procedures.
• Performed system integration testing (SIT) for a state Medicaid implementation and meticulously documented test results.
• Proactively identified and reported defects to developers upon detecting failures

New York, NY, US

• Oversaw Epics and craft user stories for both offshore and onshore development teams, ensuring clear communication of project requirements and timelines to business stakeholders.
• Coordinated grooming sessions to gather requirements and facilitate user acceptance testing (UAT).
• Fulfilled the role of a Business Analyst for clients in On-Demand Third Party Risk and Grant Management applications.
• Lead UX sessions with offshore UI developers to enhance collaboration and ensure seamless integration of design elements.
• Spearheaded an Agile environment, fostering a collaborative and efficient workflow.

Louisville, KY, US

• Provided business stakeholders and the internal management team with regular updates on project deliverables.
• Wrote Epics and user stories to understand the project requirements for the developers and the business.
• Prepared QA acceptance criteria to ensure appropriate test scenarios that minimized software defects
• Managed backlog grooming sessions, retrospectives, and stand-ups
• Improved website functionality such as unified authentication, Apple Pay implementation, checkout flow
• Assured all website, call center, and back-end systems were aligned with the IT long-term strategy

• Manage Strategic IT Projects across the Enterprise. Acted as IT Liaison to CXO Level Executive Team. Responsible for communication strategy and serving as the conduit between the business and the technical teams.
• Led Requirements gathering and user acceptance testing. Responsible for Vendor Management and Relations. Key Projects include:
• The rollout and UAT of Workday HCM, Time Keeping, Absence, and Recruiting for 3500 employees across 15 campuses. Reduced administrative costs for the company by moving to a self-service model where appropriate.
• Upgraded and deployed Mitel VoIP technologies across 12 campuses and 6500 end-users including staff and residents. Reduced telecommunications costs for the enterprise.
• Migrated to cloud-based Aerohive Wi-Fi solution across 15 campuses and 9000 impacted users including staff and residents. Improved security posture and reduced infrastructure cost by moving to a pay-as-you-go model.

Tampa, FL, US

• Business Lead for Customer Migration of Commercial Credit Card Systems
• Lead and Managed 13 customer-facing team members
• Communicated internal project milestones to Business stakeholders and the internal management team
• Developed an understanding of propriety commercial card processing platforms
• Directly interfaced with end customers to help resolve critical deliverables
• Reviewed and finalized customer presentations about milestone expectations and migration deliverables

Noblesville, IN, US

• Utilized Axure Tool to develop wireframes for online catalog design and implementation.
• usiness lead for major e-Commerce transformation projects on IBM Websphere Commerce
• Worked with a B2B furniture client on their site upgrade to take advantage of the latest functionality and migrate to a new hosting provider
• Led the discovery sessions with client stakeholders, managed change requests, and supported business users after training
• Online e-Commerce catalog project implementation including business requirements and design, wireframe development, test case authoring, and execution, which resulted in reduced customer costs by approximately 50%.
• Led testing/ data validation/ quality assurance and user acceptance testing using JIRA

Lincolnshire, IL, US

• Business lead for a major e-Commerce transformation project on Oracle ATG (Art Technology Group) Commerce
• Responsible for all business requirements and process design.
• Worked with internal stakeholders to design a new site that supported the responsive design and had the capabilities to capture more faceted searches and improve merchandising
• Designed and implemented an online retail catalog
• Led testing/data validation including the writing of test cases, ran quality assurance, and performed user acceptance testing using HP Quality Center
• Authored comprehensive test cases to validate business processes and ensure the robustness of the system’s functionality

Chicago, IL, US

• Business lead for a major e-Commerce transformation project on WebSphere Commerce that is now used by thousands of customers at 60 locations/markets. The client was able to order food, beverage, and retail items to.
• Responsible for all business requirements gathering, documentation, and process design
• Designed and implemented an online menu catalog
• Led design of online customer food & beverage ordering/checkout experience to replace a previously manual process that resulted in an 85% reduction in the cost of sales as well as increased revenue by 22% through.
• Ran testing/quality assurance, test cases, data validation, and user acceptance testing
• Drove rollout/training program for 50 internal and over 600 external users including clients