Allison Conroy Email & Phone Number

North Brunswick Township, NJ, US

Piscataway, New Jersey, United States

• Oversee around 60 rental contracts operated out of Piscataway, contributing to a $5MM-$6MM monthly budget.
• Trusted by Account Mangers to take the lead on difficult conversations such as challenges with equipment, technicians, parts, and service.
• Manage P&L statement of all costs such as outside services, re-rent, and freight; ensuring at least 20% GP is achieved.
• Communicate with internal and external stakeholders via verbal and written correspondence regarding budget, other financials, and human resources to achieve targeted goals.
• Process quote rates, verify equipment availability, and maintain accurate and timely PM schedules.
• Collaborate with service department weekly on all internal expenses to confirm timely billing of accounts.

Piscataway, NJ

• Streamlined Customer Value Agreement (CVA) process as a result of managing work ordersand additional repairs promptly.
• Executed CVA program including: resolving customer inquiries, determining technicianneeds, and reviewing agreements for accuracy.
• Orchestrated scheduling for at least 24 jobs a day per contract; ordered parts as required.
• Contributed to the of budget $1.7MM monthly by accomplishing 75 work orders per week.
• Ensured completion rate of at least 90% or better for CSA services as a result of partneringwith department leadership.
• Spearheaded performance management of 8 technicians; ensured that the variance of eachwork order was below $150, and that, timing, materials, and project completion were withinproject scope.

Piscataway, New Jersey, United States

• Responsible for incoming phone calls and directing customer walk-ins as needed.
• Calculated and tracked time entries for technician payroll on a daily basis via AS400.
• Prepared and processed weekly payroll for 32 technicians to HR department.
• Monitored credit card purchases and reconcile monthly credit card statements for management and technicians.
• Conducted follow up customer surveys and record data in company Service Log.
• Trained 7 managers and 32 technicians on new credit card management software Certify to ensure proper understanding and enforce new procedure.

Woodcliff Lake, NJ

• Composed written materials such as pitch letters, media alerts, and calendar listings for 18 thAnnual USA Memory Championship, the firms largest promotional event.
• Performed research analysis outlets and contacts by utilizing CisionPoint to narrow areas,target audiences, and positions.
• Promoted clients such as Habit Burger, USA Memory Championship, and L & Leung as aresult of developing media lists.
• Corresponded with editors, reporters, and producers regarding clients, events, and variousproducts.
• Managed company Facebook page by publishing new information about clients and events.
• Drafted pitches for L & Leung Leatherware handbags in accordance to schedule;accomplished product promotional goals.

Mahwah, NJ

• Organized over 3,000 student financial aid records.
• Secured confidential student records by adhering to safekeeping procedures.
• Correspond with hundreds of students via e-mail, phone, and in-person.
• Partnered with financial aid counselors and aides to resolve account issues, performed dataentry, and provide high-quality customer service in a fast-paced environment.

• Conducted research, developed strategic communication campaign to raise awareness and support for the Center for Hope and Safety, a New Jersey non-profit dedicated to assisting victims of domestic violence.
• With two partners, organized three major events – photography sessions, art creation workshop, and art gallery show – with more than 100 people participating.
• Create written materials, including press releases and social media outreach; oversaw design, printing, and distribution of flyers, posters, and visual materials.

Livingston, NJ

• Assisted in achieving number one store ranking in New Jersey via sales and excellent customer service.

Randolph, NJ

• Assisted with student placement test scheduling; responded to student inquiries.
• Organized student files and maintained office organization.

Bachelor'S Degree, Global Communication And Media

Associates, Liberal Arts And Sciences, General Studies And Humanities, 3.0