Supporting Prospect Development and Donor Relations departments.

- Redesigned site on Canvas learning management system to allow for more effective dissemination of Capstone information, balancing needs of students, instructors, advisors, and event staff.- Manage communications with iAffiliates mailing list, including creating content and managing MailChimp.

- Create and update Tableau dashboards to support mixed methods program evaluation project.- Liaise with partner organization to clarify data definitions and resolve data quality issues.

- Completed literature review and developed approach for loan portfolio stress testing project.- Compiled and evaluated datasets for use in stress test using SQL server and MS Access.- Completed preliminary analysis, including dimension reduction, variable transformation, and linear regression for selected segment of the loan portfolio

- As part of a small team, provide concierge-style support to 35 physicians and 10 nurse practitioners in applying for and maintaining required medical or nursing licenses in up to five states.- With team, enabled expansion of telestroke program across four states by facilitating credentialing process for 23 physicians at 33 hospitals by creating process that meets strict regulatory standards while limiting paperwork required from physicians.- Developed proposal for managing complex provider onboarding process using JIRA that included multiple custom workflows and fields.- Garnered team support for onboarding process proposal by arranging for additional training, creating customized dashboards, and adjusting workflows to accommodate existing processes.- Team lead for implementing database software for managing licensing applications, working with vendor to create workflows and internal stakeholders to ensure data integrity.- Implemented system for tracking licensing application tasks by creating Access database and guidelines for use, allowing for more consistent task follow-up and greater visibility into application history.

Credentialing Supervisor, 1/2015 to 7/2015Credentialing Specialist Lead, 12/2013 to 1/2015Credentialing Specialist, 3/2013 to 12/2013- Promoted to supervisor of eight credentialing specialists.- Proposed and implemented an update to monthly mailing process that reduced certified mail costs by at least 50%.- Adapted existing credentialing database to support multiple additional processes that required little or no development work, increasing efficiency and improving reporting at a low cost.- Compiled, analyzed, and presented weekly and monthly key department performance metrics and quarterly unit costs to VP-level executives.- Created internal department procedures, FAQs, and daily team huddles to encourage culture of efficiency and quality.

- Analyzed and processed credentialing applications, following hospital bylaws and national accreditation standards.- Compiled information for review by clinical department and medical staff leadership.

Lead Credentialing Specialist, 1/2011 to 5/2011Credentialing Specialist, 7/2008 to 1/2011- Facilitated opening of surgery center as scheduled by processing over 100 applications using modified criteria and meeting multiple tight deadlines.- Drafted correspondence regarding issues in complex credentialing applications, accessed and interpreted online court records, and compiled relevant information for committee review.- Trained new employees and coached coworkers to improve performance.

- AmeriCorps volunteer in an intensive and results-oriented college access program.- Worked with low-income high school students one-on-one and in groups to prepare for standardized testing and complete college and scholarship applications.- Aided students in increasing ACT scores by an average of 24% with 97% admitted to college.- Advocated for students by writing recommendation letters and communicating with high school and college staff on their behalf.

Tracked, scanned and filed confidential material received from facilities in a large healthcare system.

- Coordinated and facilitated community gatherings to promote city council candidate.- Contacted over 100 delegates to endorsing convention to garner support for candidate.

- Coordinated site needs, volunteers, and promotion for annual neighborhood cleanup event.- Collaboratively planned and facilitated annual workshop for block club organizers.