Allison Dickin Email & Phone Number

Portland, Or, Us

I collaborate with clients to carry out research that deepens their understanding of their users and empowers them to make customer-informed decisions. Clients include Etsy, Sprig, Blue Apron, Skillshare, Microsoft, and others.

Miami , Florida, Us

I joined Relief pre-product and built its research practice from the ground up, identifying appropriate tools, methods, and frameworks to understand its two audiences (B2C and B2B) and ensure the entire team became customer experts. Through a combination of high quality research, relationship building, and cross-functional engagement, I made research a core part of Relief's product development process. I led a range of foundational, strategic and tactical studies, led workshops to embed insights, and produced artifacts including behavior-driven personas, journey maps and others. Insights from my research shifted stakeholder understanding of our customers and had a tangible impact on product and business strategy.

San Francisco, California, Us

As I transitioned away from full-time employment at Sprig, I remained part of the company as an advisor on new product initiatives, as well as offering ongoing subject matter expertise to the Marketing, Sales and Customer Success teams.

San Francisco, California, Us

I took the unique (for a researcher) opportunity to join a seed stage startup building a new kind of research tool. As a member of the leadership team, I drew on my expertise in experience measurement to co-create Sprig's product strategy with the founder, and designed the research methodologies and analysis frameworks that became part of the platform's functionality. I also consulted extensively with Sprig's customers, helping to define and launch experience measurement programs at companies including Robinhood, Coinbase, and Dropbox. As Sprig's user base grew, I dedicated more time to building Sprig's own UX research practice. I worked closely with two product squads to identify cycle-ahead research questions, led a range of qualitative and quantitative studies, and collaborated with stakeholders to turn insights into action via roadmaps and business initiatives. Alongside this work, I continued to consult with high-value Sprig customers on experience measurement and led several public-facing webinars on the topic.

Brooklyn, Ny, Us

I started as an individual contributor, but spent the last 2 years of my time there leading a high-performing team focused on the seller experience. Under my leadership, researchers moved from service providers to sought-after experts, both supporting and influencing the product roadmap and strategy. I launched several programmatic initiatives to deepen customer understanding, including an experience metrics program that achieved significant executive buy-in and several initiatives to democratize insights-gathering. I left Etsy to take an extended break from full-time employment after the birth of my child.

Brooklyn, Ny, Us

Brooklyn, Ny, Us

Brooklyn, Ny, Us

Boston, Massachusetts, Us

I managed a team of 7 to execute multi-country and multi-stakeholder research projects from scoping through delivery and provided consultative expertise to team of 20 consultants on issues related to survey design, sampling, and data analysis.

Master'S Degree, Social Sciences

Ba, Sociology, Economics