Director, Customer Experience & Industry Advocacy
CurrentBuilt international team focusing on creating a positive and impactful Customer Experience (CX) that helps foster advocacy, loyalty and trust for cloud solutions for construction. Reporting into the VP, Emerging Business Customer Success, my team develops and executes multiple customer engagement programs, from our growing online community, online customer education program, and peer groups, to our executive advisory board and product advisory programs. We synthesize and leverage insights from NPS and Voice of the Customer (VOC) from over 50 listening posts. A critical part of what we do is bring insights from our customers back to the business, so we can focus on improving the way we work and meet the evolving needs of our customers.