Allison Groves Email & Phone Number

United States

Atlanta, GA

- Moves, adds and change requests- Billing inquiries- Escalations- Regular Account review- Contract renewals- Keeping you informed on the latest products & technology to help you run your business

Greater Atlanta Area

• Manage and maintain relationship with existing national and global accounts–1.6 Million Monthly Base
• Manage internal and external resources to ensure successful installation of products and services
• Primary point of contact for escalations, collections, billing inquiries and change requests
• Onsite Quarterly Business Reviews
• Product knowledge, MPLS, SDWAN, VOIP, Hosted Voice, SIP, Broadband, DIA, Wavelength

Greater Atlanta Area

• Promoted to maintain customer satisfaction with portfolio of Comcast Customer accounts and identify additional revenue opportunities
• Renew customers contracts and increase revenue while strategically assisting customers and developing their relationship with Comcast
• Single point of contact for customer including but not limited to:o Technical, Billing, Install Escalationso Billing Disputes and Resolutionso Assists in Avoiding Soft Disconnects o Semi Annual Face to Face Customer.

• Assist in data entry in Sales Force and Work Bench
• Follows each sale until they are in “order acceptance complete” and Installed on site
• Reporting for various teams

Covington, LA

• Timely filing of up to 2000 claims ($150-200K) per month for Anesthesia practice
• Assessed and closed A/R sub-ledger on a bi-weekly basis, validated content and resolved various issues
• Increased charges by 8%, payments by 4% and collections by 5% in the 6 months
• Communication with four CRNA’s, two M. D’s and multiple costumers per

Madisonville, LA

* Established an employee benefit manual * Performed all accounts payable and receivable through QuickBooks * Preformed payroll through QuickBooks Intuit * Product marketing as well as service marketing * Managed 10 employees * Handled all meetings with CPA and vendors * Maintained all state license compliancy * Reviewed and negotiated all private.

Madisonville, LA

* Established an employee benefit manual * Performed all accounts payable and receivable through QuickBooks * Preformed payroll through QuickBooks Intuit * Product marketing as well as service marketing * Managed 4 employees * Handled all meetings with CPA and vendors * Maintained all state license compliancy * Placed all advertisements: paper, internet.

Metairie, LA

* Marketing proposals with all insurance companies for Health, Dental and Life insurance including self funded plans * Close working relationships with all insurance companies * Negotiating client insurance plans and rates * Data entry in Microsoft Excel and Microsoft Word * Customer service including a high success rate on patient claims * Filing and.