Proactively outreached to student caseload/cohort via tasks within the student information system to provide service for all online students via phone, email, and text.Served as primary point of contact for questions and concerns regarding degree requirements, programs, policies, and procedures.Built rapport with students, help define clear objectives, and assess fit with their respective program.Ensured that information is proactively communicated to students and requests for assistance are met with a response that is meaningful and supportive of the day-to-day needs of online students.Ensured students have a solid understanding of the time commitment, technology and skills required to be a successful online learner.Assisted students with term-by-term course selection, registration, comprehensive program evaluation review, and appropriate education solutions to overcome barriers to student success.Managed, monitored, and used available early alert systems, to create intervention strategies and resolve student issues.Led online webinars showcasing key success areas such as navigating through the online classroom, student portal, ordering books, communicating with faculty, etc.Collaborated with Enrollment team for a successful onboarding process of all first term students.Worked closely with other university departments and program offices to provide institutional resources, assistance, and guidance to students to overcome barriers to student success. Barriers addressed include but are not limited to financial aid issues, student accounts issues.Meet and exceed quality customer service interaction via results of student satisfaction surveys and call quality assurance.

Created interactive dashboards and reports that used data visualization tools such as Tableau and presented data in a visually appealing and easy-to-understand manner in PowerPoint.Used statistical tools to identify, analyze, and interpret patterns and trends in complex data sets about student’s job placement rate at 30, 60, 90, 180, 270+ days in relation to preference variables such as location, job title, salary, experience level, and industry.Collaborated with cross-functional teams to define quarterly key performance indicators (KPIs) and weekly health metrics, both enabling data-driven decision-making across the Outcomes department.Performed monthly forecasting related to bootcamp graduates anticipated job placement duration.Helped students identify their personal goals to best impact their job search & educational experience.Utilized and coordinated with GA community resources as needed to acquire additional educational opportunities (mock technical interviews, project feedback, etc).Tracked and recorded student progress and highlighted to teammates and stakeholders.Managed a robust pipeline of students and graduates through scalable and innovative programming initiatives, one-on-ones, employer engagement, alumni panels.Responded to students and job seeker needs to identify challenges and mitigate areas of struggle to develop cohesive and intentional action plans.Strived to understand and engage the local tech scene and incorporate this community and perspective into workshops and 1:1s.

DATA RELATED:Proficient in analyzing and interpreting data to identify trends, patterns, and insights related to student enrollment, retention rates, graduation rates, and other KPIs.Collected, cleaned, and managed data from various sources such as high schools and stakeholders to ensure data integrity and accuracy.Skilled in using data to inform decision-making processes for individual student college applications, such as identifying strategies to improve academic success, optimize resources, and strengthen admissions application.Collaborated with various stakeholders, such as faculty, administrators, and parents, to gather data requirements, discuss findings, and communicate data-driven insights effectively to support the holistic student.Strong understanding of data privacy regulations and best practices to ensure compliance when handling sensitive student information.Developed and delivered a college preparation component to 176 students that included: resume and cover letter writing, financial aid application process; interview prep/salary negotiations;, partnerships with college advisors and college board; SAT preparation; partnerships with alternative/trade schools; internship opportunities; and other interactive programs.Created partnerships with companies and guest speakers to host in-person and virtual events.Met with Student Advocates, Tutors, and Aides through weekly supervisions and component meetings. Provided weekly component updates and reports during team syncs.Reviewed staff case notes, tutoring notes, attendance sheets, and Zora notes system for accuracy with attendance and grouping.Created a component calendar and scheduled regular parent/participant meetings and events to increase communication with families.Designed and implemented creative programming that addressed the needs of students in the program (i.e. college tours, workshops, guest speakers, etc).