- Supervised a team of 80 package car drivers, ensuring adherence to delivery schedules and quality standards in a high-volume logistics environment.- Implemented efficient route planning strategies, resulting in reduced delivery times and increased productivity by 9.7% year over year.- Utilized data analysis tools to track key performance indicators (KPIs) and identify areas for improvement, resulting in increased on time deliveries, customer satisfaction and a reduction in safety incidents.- Managed employee schedules, assignments, and workload distribution by utilizing advanced routing software and logistical expertise to plan and optimize delivery routes for maximum efficiency.- Implemented training programs and conducted workshops to enhance team members' skills and knowledge in delivery operations and customer service.- Enforced safety protocols and compliance with DOT regulations, resulting in a reduction in accidents or safety incidents during tenure.

- Conducted employee relations investigations into complaints and concerns, demonstrating impartiality and adherence to company policies and legal regulations, resulting in fair and timely resolutions that preserved employee morale and company culture.- Recruited, interviewed and conducted new hire onboarding for up to 200 applicants every week for 7 operational sites, ensuring that the projected plan for employment was filled accurately and efficiently for that week.- Utilized candidate applications, employee referrals, marketing campaigns, hiring events and local outreach to attract top talent and reach hiring goals weekly.- Coordinated large scale hiring events, both onsite and virtual, through partnering with operations managers to understand business needs and leveraging social media marketing for visibility.- Led new hire orientation sessions, providing essential information on company policies, benefits, and culture to ensure successful onboarding and integration into the organization.

- Upheld 5-star, 5-diamond level quality of service to all guests by responding to customer requests efficiently and with knowledgeable assistance. - Kept all facilities clean, neat and organized at all times to give areas professional and fresh appeal.- Shared best practices for sales and customer service with other team members to help improve efficiency.

- Answered up to 300 guest calls per shift in order to provide guests with the highest level of quality of In- Room Dining service- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.