Consumer lending officer with $4.6MM loan portfolio. Analyzes repayment plans and modifies to promote success among customer base. Counsels customers with financial problems by reviewing negative credit histories and recommending solutions. Supervise daily activities of branch with attention to branch development, product development and increased market share in the community. Active participant in varying community events and projects to successfully market bank services and products.

Proven success as a marketing representative for retail banking products and services to equal $3.50MM in deposits and $2.0 MM in loan origination. Maximize use of internal Customer Relationship Management system for leads to engage new households and business relationships. Consistently exceeds customer service levels and expectations. Engages in team environment, working with all team members to ensure the best products and environment for all customers.

Manager and Owner of Juliette Clothing Boutique

Responsible for generating revenue and account profitability.Manage Client relationships and serve as primary client interface to organization.Define and launch strategic direction and oversee daily operations of client programs.Provide leadership on client implementations.Execute strategic co-marketing plans including goals, timelines, performance analysis and metrics.Manage audit, billing and settlement processes.Manage marketing campaigns with creative agencies for email, print and web marketing campaigns.Monitor program performance, marketing strategy and execution.

Responsible for all new development implementations from Discovery through Implementation (17mm account base)Responsible for organizing and directing up to 25 members of business analysis, solutions design, development, testing, release management and implementation teams through matrix management.Directs the creation, approval, monitoring and updating of the master and supporting plans using the resources of the planning team and appropriate members.Ensures acceptable project management practices are defined and followed.Actively pursues, encourages and maintains positive working relationships among all team members and groups, both internal and external.Ensures proper change control of key project assets: scope, requirements, project plan, product specifications, contracts, product code and documentation.

Provide Clients technical consulting to improve processes, procedures, documentation and communication regarding credit card portfolio. Design and develop new education products. Conduct client needs analysis including online surveys, onsite data gathering and research. Manage relationships internally and externally in regards to technical consulting services. Market consulting service including sales meetings and participation in trade fair booths. Create marketing collateral for consulting services. Responsible for contract negotiation for consulting services. Lead meetings to design consulting projects. Manage education methodology for large international client conversions to TSYS software. Monitor completion and timeliness of project deliverables. Serve as the client contact on all project activities. Facilitate all client meetings and conference calls. Train internal clients on Effective Presentation Skills and Principles of Adult Education.